HiI have created some incident reports which are scheduled to export. Once the data is exported in to CSV or Excel it loses any HTML hyperlinks. I would like to have a field for each incident that retains an HTML link to the ticket as it appears in S...
We received an issue that some ITIL users when they clicked the 'Show Related Incidents' icons does not pop-up any window on some users. While others when they clicked the 'Show Related Incidents' icons it will pop-up a window to show related incide...
Hi , While doing test load on the Data Source , I am getting the below error and Data Source type ; Custom Load by Script .and error is in OOB Script Include : JSON . Thanks
How can leveraging automation and AI-driven workflows in ServiceNow enhance IT service management while maintaining governance, security, and compliance?
I want to add a feature to the Incident Record Producer that lets users create incidents on behalf of others. Specifically, the "Reported By" field on the UI will default to the user who submits the incident, while the "Requested For" field will be m...
Hello. This documentation www.servicenow.com/docs/bundle/washingtondc-integrate-applications/page/administer/integrationhub-store-spokes/task/setup-gitlab-spoke.html recommends to: Create an account with GitLab at https://gitlab.com/users/sign_inIs i...
Good day! How can we remove the highlighted message below?Thank you!
What skill set is required for a Servicenow admin ? And how to plan the skills? Kindly share in depth so as to help me and others looking for the same answer. If possible, the SNow admins please share your individual process you followed for the same...
Hello,In change request form, I'm not able to view the 'edit' button in 'Incidents Caused By Change' related list. Though the 'Omit edit' checkbox is unchecked in list control of this related list, the edit button is not visible and when the change r...
I understand that I can check the definition of a text index using the text index record [ts_index_name].Is it possible to check the contents of the data registered in a text index?I would like to know what kind of character strings are registered an...
Hello,I recently explored the Interview Questions on the HTML page, and I must express my admiration for its incredibly informative content, which is immensely helpful for anyone preparing for HTML interviews.While going through the questions, I came...
We need a solution for the integration of a “confidential” label for Case, Change, Request, Problem and Incident.How can “confidential” data records be mapped?Do you know this and if so, how have you implemented it?
Hello Everyone,I am relatively new to ServiceNow Development and I would appreciate for anyone that will respond on my question below.I am working on a specific catalog item and what I would want to achieve is that if a user selects the answer "Remov...
Hi there! Our client has integrated Microsoft Teams into their system. Currently, I receive a Virtual Agent notification regarding an approval generated for the approver, but I would like this notification to be sent only through the Virtual Agent on...
After re-creating the index, this number remains at 1.What is this number?
