I have a user that wants to set up a user account to display dashboard on a TV monitor for his teams in different locations.I would like to know the following:1). Is there a process for this type of set up already in ServiceNow?2). What type of user...
I am working for a company where records about employees are in ServiceNow sys_user table. Some employees have more than one record. The way that company does things, multiple records in sys_user for one employee causes errors. First records in sy...
Getting my first post out there!
Hi,I created a new catalogue item and new flow. New flow only triggers on RITM level instead of REQ level. REQ level goes to approval group but I don't need approval for this catalogue item. I have action setup in the flow- Update Record to Trigger ...
Hello everyone, excited to be making this transition to a new career.
From close reading of ServiceNow documenation and some on_demand course, my impression is the image below shows one user record. Prior to working with ServiceNow, I would have thought the image shows one user record plus 28 sys_user_has_role records...
when I create incident and complete the form, I want to add and post a comment , is this the correct place, I tried several times, but it is not success ,
I would like to display UI actions created on the platform in portal forms.However, it seems that UI actions with the "Client" box checked cannot be displayed in the portal. It looks like I'll need to add a new widget, but do you have any other ideas...
I started this course this in March 2025. I just got an email that it will be retired in Sept 2025. I don't think i will be ready to write the certification exam before it will be retired.Does that mean i have wasted time preparing for this CSA cert...
We are linking AzureAD and ServiceNow instances with SCIM to perform user provisioning. When a user is deleted on the AzureAD side, the corresponding user remains active on the ServiceNow instance side and does not become inactive. In addition, when ...
Hello everyone, I am new here. On the Admin path. I’d love your advice on how best to approach learning this.Do I go from Associate System Administrator, Professional, and expert, or is it optional? My goal is to get to the Business Process Analyst ...
Bad version of question. Request it be deleted. Thank you.
I am planning to reset the AD service account password used for our ServiceNow Instance. I'd like to know where all should I update the new password once I update it in on-prem AD. Any guidance and help would be greatly appreciated! Thanks in advance...
Issue Summary:We're experiencing a problem where ServiceNow incidents triggered by Solarwinds alerts are not creating corresponding incidents in PagerDuty, even though they meet the priority criteria (P1–P3).Context:Solarwinds is our alerting tool, i...
I have an open case on this but thought I'd ask here too. Our technician assigned incident INC0023667 to himself at 9:45:29 AM on August 15. At the same time old comments from an entirely different and unrelated incident show up in the activi...