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How is "clean base rotation" determined?

How is the "clean base rotation" field set, which has a deadline for clearing tables in the "Table Rotation Group" feature, populated?  It seems that the last table will store records until "2025-01-15 23:29:25".When I checked the product documentati...

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bonsai by Mega Sage
  • 542 Views
  • 4 replies
  • 0 helpfuls

New theme in Theme Builder makes the Search Icon hidden

Hi. Recently I created a new theme using Theme Builder to my client's instance using the following colors:Primary: #01032cSecondary: #285070Neutral: #0f8ba8Additional: #e0ebff The problem is that the Search button is now "hidden" because it has the s...

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Gabriel G by Tera Contributor
  • 501 Views
  • 5 replies
  • 0 helpfuls

What is Clean base rotation mean?

as the title, what is clean base rotation defined and mean? for example, it says 2025/05/06 18:32:06 which tables' data will be cleaned up at the time? " Log Entry[syslog]"??Or the one oldest so far, which is "Log Entry [syslog0007]??I have already r...

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GaominZ by Tera Contributor
  • 253 Views
  • 2 replies
  • 0 helpfuls

Resolved! What is the "public" role?

There was an ACL with the "public" role set.My account does not have the "public" role, but I was able to access it.What does this mean? .https://www.servicenow.com/docs/bundle/yokohama-platform-administration/page/administer/roles/reference/r_BaseSy...

bonsai by Mega Sage
  • 1148 Views
  • 2 replies
  • 2 helpfuls

Resolved! Select Box Question Choices not visible on Catalogue item

Hello,I have a catalogue item that worked fine before the upgrade to Xanadu.  After that, one of the Select Box Variables on the catalogue item no longer displays the Question Choices when selected on the catalogue item.  It just shows blank.   I've ...

Trish Mac by Mega Guru
  • 1179 Views
  • 4 replies
  • 1 helpfuls

Chat time out settings

Where would one go to see what the timeout settings for live agent is?How long a user has to wait before the chat is timed out?I am in the HRSD scoped app.

Casey4 by Tera Contributor
  • 4571 Views
  • 4 replies
  • 6 helpfuls

How do other customers 'add a new development environment?'

Hi, Lets say you have 3 environments DEV > TEST > PROD They are used as expected. Development is done in DEV, it gets moved to TEST for testing then it is promoted to PROD. Once the changes are in PROD they get cloned back to DEV and TEST. The enviro...

iainb by Tera Contributor
  • 710 Views
  • 10 replies
  • 0 helpfuls

Resolved! Create Change Tasks from business rules

Hello all, Once a change request is created on a condition, I want to create 4 Change tasks automatically with unique short description and assign each of them to a different group.For example,CTASK1:-Short description: Enable User in AD Assignment G...

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Pallavi65 by Tera Contributor
  • 562 Views
  • 5 replies
  • 0 helpfuls