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using workflow designer to send knowledge article expiry emails

mhunter
Tera Contributor

Hello,

I am testing out some different approaches to sending knowledge article expiry emails, and am trying to include a link to the knowledge article within the email in Workflow Designer. What would be the best approach? 

1 REPLY 1

Dinesh Reddy By
Mega Sage

Hi @mhunter 

I think you will have more control if you use 'send Notification' action instead of 'send email'. Please see the below screenshots.

DineshReddyBy_0-1747446590162.png

 

DineshReddyBy_3-1747446714900.png

 

 

DineshReddyBy_1-1747446646825.png

 

 

DineshReddyBy_2-1747446694669.png

 

Thanks,

Dinesh
Please accept the solution if this is helpful