What is the Now Assist?

[Harish Bainsla]

Hi @Adriano Service 

Now Assist refers to generative AI-powered experiences on the Now Platform®. With Now Assist, you can improve productivity and efficiency in your organization with better self-service, faster answers and recommended actions, and empower users to search more effectively

https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/legal/sn-assist-overv...

https://www.servicenow.com/docs/bundle/xanadu-intelligent-experiences/page/administer/now-assist-pla...

https://www.servicenow.com/community/developer-blog/my-quick-guide-to-now-assist/ba-p/2942925

https://www.youtube.com/watch?v=muqsPQdTgc0

if my answer helps you mark helpful and accept solution

[Anand Kumar P]

Hi @Adriano Service ,

Now Assist is the label given to experiences powered by generative AI at ServiceNow. It empowers your agents/customers to get help, solve problems, and answer questions through a variety of new features documented below link.

https://www.servicenow.com/community/now-assist-articles/now-assist-quick-start-guide/ta-p/2685044

If my response helped, please mark it as the accepted solution ✅ and give a thumbs up👍.
Thanks,
Anand

 

[dopbutler]

This was helpful, thank you!

[Community Alums]

Hi @Adriano Service ,

ServiceNow® Now Assist uses generative AI that is designed to enhance user productivity and efficiency through conversation and proactive experiences.

Now Assist is a growing cross-platform family of generative AI features, which are tasks that a large language model (LLM) can perform. Generative AI features are based on the initial training and architecture.

A skill delivers a feature plus the use case to the user. An example of a skill is chat summarization within a customer workspace. Now Assist products provide features and skills that are tailored to meet the needs of users in different workflows.

Now Assist benefits

Benefit	Feature	Users
Leverage the power of search with the Now LLM generative AI model to answer questions in user searches with actionable AI-generated summaries of relevant knowledge articles.	Now Assist in AI Search	Everyone
Install and configure Now Assist applications and the skills they provide.	Now Assist Admin console	Administrators
Choose which skills to turn on, and which users can access them.	Now Assist Admin console	Administrators
Monitor the usage and performance of your Now Assist implementation.	Analyzing Now Assist performance	Administrators
Access generative AI skills in context through a user-friendly interface.	Now Assist panel	Everyone
Use Now Assist skills on mobile devices.	Now Assist for Mobile	Everyone
Customize your workflows and use your own third-party LLM license.	Generative AI Controller	Administrators or developers
Use Now Assist in other platform features.	Now Assist skills in the Platform workflow	Administrators or developers
Monitor Now Assist consumption on your instance.	Monitoring Now Assist usage in Subscription Management	Administrators