What's the Best Learning Path for a ServiceNow System Administrator?

[jimdejager]

Hello Community,

I'm focused on building a deep understanding of the ServiceNow System Administrator role over the coming months. I have a Personal Developer Instance (PDI) and a basic grasp of the platform, but I'm looking for a structured learning path to master all the essential knowledge and best practices.

What learning route do you recommend, with a strong focus on hands-on practice?

My specific questions are:

• What valuable free and paid resources are there, besides the official ServiceNow University content, that you'd recommend for building a solid foundation?

• Which specific modules and applications are most critical for an administrator to master first?

• Are there any popular YouTube channels, blogs, or other resources you can recommend for practical, hands-on tutorials?

I'm eager to hear your experiences and tips! Thank you in advance for your help.

Best regards,

[GlideFather]

Hi @jimdejager,

Welcome aboard the Platform of platforms! 👋 🚀

To become a sys admin, check the Career Journeys and the Learning Path for inspiration. 

Also, let me share some resources that you might find helpful:

ServiceNow University  🎓 🧠 📚

• Get Started with ServiceNow University
• Collect badges and points to improve your rank.
• most of the content is free, but something - absolute minority - is paid,
• Enrol to Welcome to ServiceNow training and complete it then get your first cert 🏆(but hey I must warn you it’s addictive!)
• Active Learning: Are You Ready For FUNdamentals? 
• What next? Check Career Journeys and Learning Path for inspiration.
• Usually, the very first mainline certificate to take is Certified System Administrator (CSA), a must for pretty much any role in the whole ServiceNow ecosystem.

Developer Portal 💻 🛠️ 🌐 

Request your PDI (Personal Developer Instance) here to master your newly gained knowledge. 

• PDI is your own ServiceNow platform without a worry that you break something,
• except of AI and few more features you can try more or less everything on your own for free!
• Check the top menu for Documentations, Guides, Glossary and Connections.

At the ServiceNow University you collect points, badges, (micro-)certifications and you earn your ranking

The Developer portal is for further practice and technical references, the reward is that knowledge what you will take from that

🤝 Build your network of contacts to see interesting posts and events on LinkedIn, there are amazing creators and groups to learn even more.

Godspeed on your learning journey! 🤞💪

[GlideFather]

Hi @jimdejager,

have you had chance to review the links shared above? Let me know if that met your expectations or if you want further details. If it looks good for you, feel free to close this thread by accepting my solution. Thanks

[jimdejager]

Thanks for reaching out. Right now I am mastering the fundamentals and gained some micro certifications and badges. I have an PDI instance installed and navigating and demo myself around. I was wondering if there are example questions list of the CSA certification test 2025 available ? 

[GlideFather]

@jimdejager yes, please refer to the blueprint, scroll down to see question examples:

https://learning.servicenow.com/lxp/en/credentials/certified-system-administrator-mainline-exam-blue...

Let me know if that answered your question and eventually feel free to accept my solution to close this thread. Or what else would it take?