What's the Best Learning Path for a ServiceNow System Administrator?

jimdejager
Mega Contributor

Hello Community,

I'm focused on building a deep understanding of the ServiceNow System Administrator role over the coming months. I have a Personal Developer Instance (PDI) and a basic grasp of the platform, but I'm looking for a structured learning path to master all the essential knowledge and best practices.

What learning route do you recommend, with a strong focus on hands-on practice?

My specific questions are:

  • What valuable free and paid resources are there, besides the official ServiceNow University content, that you'd recommend for building a solid foundation?

  • Which specific modules and applications are most critical for an administrator to master first?

  • Are there any popular YouTube channels, blogs, or other resources you can recommend for practical, hands-on tutorials?

I'm eager to hear your experiences and tips! Thank you in advance for your help.

Best regards,

8 REPLIES 8

GlideFather
Tera Patron

Hi @jimdejager,

Welcome aboard the Platform of platforms! 👋 🚀

 

To become a sys admin, check the Career Journeys and the Learning Path for inspiration. 

 

Also, let me share some resources that you might find helpful:

ServiceNow University  🎓 🧠 📚

 

Developer Portal 💻 🛠🌐 

Request your PDI (Personal Developer Instance) here to master your newly gained knowledge. 

  • PDI is your own ServiceNow platform without a worry that you break something,
  • except of AI and few more features you can try more or less everything on your own for free!
    • Check the top menu for Documentations, Guides, Glossary and Connections.

 

At the ServiceNow University you collect points, badges, (micro-)certifications and you earn your ranking

The Developer portal is for further practice and technical references, the reward is that knowledge what you will take from that

 

🤝 Build your network of contacts to see interesting posts and events on LinkedIn, there are amazing creators and groups to learn even more.

 

Godspeed on your learning journey! 🤞💪

 

———
/* If my response wasn’t a total disaster ↙️ drop a Kudos or Accept as Solution ↘️ Cheers! */


Hi @jimdejager,

 

have you had chance to review the links shared above? Let me know if that met your expectations or if you want further details. If it looks good for you, feel free to close this thread by accepting my solution. Thanks

———
/* If my response wasn’t a total disaster ↙️ drop a Kudos or Accept as Solution ↘️ Cheers! */


Thanks for reaching out. Right now I am mastering the fundamentals and gained some micro certifications and badges. I have an PDI instance installed and navigating and demo myself around. I was wondering if there are example questions list of the CSA certification test 2025 available ? 

Nikhil Bajaj9
Giga Sage

Hi @jimdejager ,

 

Welcome to Servicenow Ecosystem. First Resource is - Servicenow University where you need to cover- Welcoem to servcienow course + Welcoem to servicenow Micro certification+ Servicenow Admin fundamentals Course.

Other resource for Practice- Google for Flashcards and Quizlets

 

Free Youtube Channels - https://www.youtube.com/c/LearnGrowTogetherwithAtulG

https://youtube.com/@servicenow_india?si=Hf7cI62LJjVgWimJ

 

Specific Module- NOPE, you should prepare as per the blueprint of CSA - https://learning.servicenow.com/lxp/en/credentials/certified-system-administrator-mainline-exam-blue...

 

If my answer helped you, please mark it- solution accepted. 

 

Regards,

Nikhil Bajaj

Please appreciate my efforts, help and support extended to you by clicking on – “Accept as Solution”; button under my answer. It will motivate me to help others as well.
Regards,
Nikhil Bajaj