Where to go from here

[debbartlett]

Hi Everyone,

I’ve been completing my ServiceNow System Administrator training and really enjoying it so far! But now that I’m nearing the end, I’m wondering — what’s next?

How do I turn this training into real-world experience or a job opportunity?

• Are there specific entry-level or contract roles I should be looking for?

• Do employers expect hands-on project work or certifications beyond CSA?

• Where’s the best place to find opportunities — LinkedIn, ServiceNow’s career page, or partner organizations?

I’d love to hear from others who’ve transitioned from training into their first ServiceNow role — what steps did you take after certification that made the difference?

Thanks in advance for any guidance!

Debra Bartlett

[Dr Atul G- LNG · Accepted solution]

Hi @debbartlett 

Next Steps After CSA – Choose Based on Your Career Goals:

• Certified Application Developer (CAD): Ideal if you're interested in scripting, app development, and extending platform functionality.

• Certified Implementation Specialist – ITSM (CIS-ITSM): Best suited for those pursuing roles in consulting or business analysis within IT Service Management.

•  

• Performance Analytics Micro-Certification
  Learn to create KPIs, dashboards, and actionable insights. Ideal for roles focused on reporting, metrics, and data-driven decision-making.

• Integration Hub
  Gain skills in connecting ServiceNow with external systems through pre-built connectors and automation (spokes). Useful for automation and orchestration roles.

• Flow Designer
  Understand how to automate processes without code using a low-code/no-code interface. Critical for building efficient workflows across the platform.

• CMDB (Configuration Management Database)
  Learn how to manage and map IT infrastructure components. This is essential for ITSM, ITOM, and enterprise architecture-related roles.

•  

https://developer.servicenow.com/dev.do#!/learn/learning-plans/zurich/new_to_servicenow

https://developer.servicenow.com/dev.do#!/learn/learning-plans/zurich/servicenow_administrator

[Dr Atul G- LNG · Accepted solution]

Hi @athavichith 

https://learning.servicenow.com/expertprograms/en/pages/expert-program?id=snpx_home&type=CTA

https://learning.servicenow.com/lxp/en/pages/now-learning-get-certified?id=amap_detail&summary_id=90...

[Dr Atul G- LNG · Accepted solution]

Hi @debbartlett 

As a ServiceNow trainer, I’m happy to guide you here.
First of all, congratulations on earning your CSA certification! However, it’s important to understand that ServiceNow has become much broader and deeper over the years.
These days, CSA alone isn’t enough — you need to build your portfolio and gain practical exposure, which I mentioned in my earlier reply.

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Q: How do I turn this training into real-world experience or a job opportunity?
Atul: It depends on the region you’re in. Many companies do hire for admin roles, but as I said, just having CSA won’t be sufficient. Consider earning micro-certifications and building your project portfolio to stand out.

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Q: Do employers expect hands-on project work or certifications beyond CSA?
Atul: Yes, they do. Even if your projects are self-created or dummy projects, having hands-on experience demonstrates your ability to apply concepts in practice, which employers really value.

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Q: Where’s the best place to find opportunities — LinkedIn, ServiceNow’s career page, or partner organizations?
Atul: LinkedIn is the best place to start. Begin by connecting with like-minded professionals and engaging with the community.
Along with that, regularly check company career pages and partner organizations’ websites for open roles.

Good luck!