Which one will be displayed if the UI action conditions are the same?

bonsai
Mega Sage

The following OOTB UI actions have the same conditions set.
The UI actions highlighted in yellow are displayed, but what is the criteria for displaying them?
Are they displayed in order of oldest creation date and time?

 

 

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2 ACCEPTED SOLUTIONS

GopikaP
Mega Sage

Hi @bonsai , no they are not displayed in order of oldest creation date and time. If you open up two of them, one is 'List v3 Compatible' and the other one is not. So that is the difference. List v3 compatible UI actions will only appear on v3 lists. 

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J Siva
Tera Sage

Hi @bonsai 
You can see the difference in the list view compatibility. PFB. The second UI action is visible only on the ListV3. Also ListV3 has been deprecated. Please find the supportdoc link below.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0717882#:~:text=List%20v3%20i....

JSiva_0-1745475382252.png

 

Regards,
Siva

 

View solution in original post

2 REPLIES 2

GopikaP
Mega Sage

Hi @bonsai , no they are not displayed in order of oldest creation date and time. If you open up two of them, one is 'List v3 Compatible' and the other one is not. So that is the difference. List v3 compatible UI actions will only appear on v3 lists. 

J Siva
Tera Sage

Hi @bonsai 
You can see the difference in the list view compatibility. PFB. The second UI action is visible only on the ListV3. Also ListV3 has been deprecated. Please find the supportdoc link below.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0717882#:~:text=List%20v3%20i....

JSiva_0-1745475382252.png

 

Regards,
Siva