I have a request I do not know how to build a report, or if a report can even be built per the request. I don't need a daily report or PDF, I just need to know how to build a report that I can add to my dashboard. The report just needs to show a "lis...
Hello, I believe I am close, but not sure where I am going wrong here. From SG-SCCM, we retrieve the IP Address and it is put on the string IP address field on the cmdb_ci_ip_address. My goal is to get the IP address from the ip_address field on the ...
Hi, in our CMDB there are about 1 million CIs in "absent" status.Is it safe to delete CIs of some classes, eg: Switchport (398710 CI in "Absent" state)?.For the main classes we don't delete the CIs but we use the states, e.g. "Retired"Thank youClaudi...
I've created a discovery pattern extension for the cmdb_ci_linux_server CI where I lookup several attributes from an external (ldap) source and successfully set the various fields in the cmdb_ci_linux_server record... However I also want to create "t...
Hi All,I am getting the error message ''You do not have sufficient Privileges to access this knowledge item' while searching for KB article in native view as Global search. Below are the things I have already checked.1. The knowledge base is IT users...
We are having problems with the automatic opening of incidents via ZABBIX, doubling, tripling and even quadrupling the opening of incidents for the same alert.We are suspicious that it started to occur after activating or installing the plugin (Encry...
Hi All,In my instance I have multiple duplicate KB articles with same number. This happened because the current version was checked out and then published and hence two copies were created with same number. Now I have to:1. Identify all duplicate kn...
Hello all,I have separate requests like (1) get a credit card and (2) get a travel account. Those are requests that happen independently. However sometimes a person needs both. Is there a way to create a request called “Get credit card and travel ...
Hi everyone, We want to make custom reports without using Subscription Management app so we are trying to make custom queries/scripts to follow our licensing compliance.Globally, we know that we can use license_subscribed_users and license_details ta...
How to Automatically assign Assignment groups and Assigned to fields using AWA before the assigned accepts the inbox chat.
On some Knowledge articles, Edit button is not visible but only Subscribe button. It is not dependent on Valid to field as for some Valid to dates in the past also is showing the Edit button. Not dependent on category as well. I tried checking in UI ...
Our client wants to have a delete function in service now, they want to delete a ticket permanently from the platform.Please suggest the best recommendation/practices for deleting an Incident. I've gone thru the below prod doc wherein it says only th...
On sys_template, the groups field is no longer allowing the listed Group(s) access to view/apply the template. I tested the user field, and it works as expected. I tried creating a new template as well as modifying current ones, and both times the ...
Hi I'm new to ServiceNow admin, need to learn and wanted to know any links for basic troubleshooting which can help in fixing issues
