Resolved! Data Retention
Does anyone have information on retention options for ITSM tickets or CSM Cases on the ServiceNow Support portal Knowledge Base? Is there config options to automatically archive or delete cases/incidents?
Forum Posts
Resolved! Resubmitting Approvals using Flow
Hello All,I have a requirement to allow users to resubmit an approval after it has been rejected using Flow. I am currently running in to issues trying to map out a design that will allow me to do this using Flow as it seems like there is no way to l...
ServiceNow Pratice Book
Hello All, Good Evening ! Hope you're doing well! This is with reference to ServiceNow Learning. Can someone help me with some pratice paper or case studies? I want to learn servicenow from 0. Meaning, I want to start creating data from 0 for an org...
not able to view View workbench in incident management
hi I have installed incident communication plugin and have set up communication plan etc , give the conditions as well (if incident is P2) however am not able to see View Workbench as per in screen shot from video i followed to create it Please help...
priority matrix breakdown
Where could I see the priority matrix breakdown for Incidents and SCtasks Thank you
Resolved! Edit Quantity of Consumable
We have some hardware that hasn't accurately been consumed, we have now done a physicalcount of the equipement and the quantity needs to be changed by 50. How can this be done please?
Knowledge base article lifecycle process
Hi, I need to force owners of expiring knowledge base articles to review them and decide if those should be retired, updated, and published, or keep it published as they are still valid.I found this article Knowledge article expiration date notificat...
Resolved! Moving KB between instances
Hello,The manager of our HelpDesk used our Dev instance make some major changes to the KB. These changes include Knowledge Blocks that I activated in Dev. After I activate Knowledge Blocks in Prod, what is the cleanest way to move the KB articles (...
Resolved! UI Action Not Working In One Specific Scenario
Hello All, As the subject says, we have a UI action that is not working in one specific scenario. This UI action is utilized across all TASK records in order to close a task. It hasn't been updated since 2017, which is important to note because the U...
attachment pdf
Hi,I have to move some attachments which is in PDF format, from one instance to another instance. when i tried to move as XML its not working.
How to calculate a compliance percentage
Hello to everybody. Please, if somebody can assist me,I want to compute the compliance %. I tried to comprehend using the 'indicator formula' but I was unable to figure out how to generate indicators or how to compute from cmdb_health_result table.
Resolved! Creating user group with restricted access to Incidents
I need to create a group of users with restricted access to Incidents. These users should be able to see only tickets assigned to their groups and not able to see any other incidents created in SN. I tried to replicate the following in Test environm...
Virtual Agent Chat - Implementation Experiences
Can anyone share their experiences with using Virtual Agent Chat? I work for an organization that supports k-12 school districts. Our busiest time of the year is September when staff and students are back. We are moving from service portal to empl...
Clear catalog variable field with a script
Hi, I have a multi row variable set with a onChange Catalog client script that runs for a field in the variable set. The script works if the user clicks in another field on the form or anywhere on the form before pressing the Add button. If they pre...
General > Groups | Manage editing
General > Groups | ManageThe owner of a group can edit the members of the group.The goal is to have multiple people with access to edit the group members. Is that possible?
