I have stumbled across a old case record that was created way back in 2019. When I copy the sys_id of the record it shows 'undefined' and I am not able to open the case record as it will just timeout. Why would the sys_id be undefined?
Hello, I have a BR to create Change Request from our Requested Item.But the result of the Description field in Change request is like thisThe expected result should be the value fill up by user like below.
In TPRM, I have a Vendor Risk Task (VRT) entry, and there is an option to "[Discuss]" in the top right of my screen. When I click on the Discuss button, I do not have the ability to select any names, such as "Abel Tuter", in my test PDI environment....
Hi community, Anyone knows how I can configure Service Portal Logout page? Right now when user log out, they are taken to csm_index page, which I want to change it to the login page instead. Many thanks!
Hi Community, I have a reference field pointing to customer_contact table, right now user has to type in contact name in order to search for contact and put in the field. But it is possible to also type in, e.g. phone or email, in the field and it wi...
I'm trying to "disable" local logon for all accounts imported from AD (so that admins and other local accounts can still use local logon) by setting users' passwords to a random string. Here's the script (partially provided by this ServiceNow doc var...
Hello ServiceNow Community, I am new to ServiceNow, and we have been receiving phishing email as incident in our ServiceNow portal with attachment. How is the community solving this issue?
Hi, Anyone knows how I can mimic below popup dialog choice in Asset Workspace to other workspace? I would like to have a "Create New Case" button may be in a list, then when user click that button, they have to choose one of the choice popup like bel...
How can I automatically add a attachment to HR Case once the case is created.
We performed a full clone to our Dev Instance. I'd like to know what our options are for disabling Notifications for all users. I know an individual user can make a change from their Preferences, but I want to perform either (1) an instance wide sh...
Hi Community, I would like to ask if any have ServiceNow CSA past papers from 2023 onwards, to be more specific Utah versions and onwards. I am about to take the CSA exam within 1 month. So I need every help I can.And the main reason is I have studie...
I have a situation where the Service Portal profile icon is showing the wrong initials for an employee. The icon shows the initials "JP", but should be "YB".
Hello,I have been tasked to locate all processes within our SN production instance. I have noticed the Process Mining feature; however, it appears my organization does not have access to that feature. Where can I find the various processes and workf...
Hello fellow Admins, I received a request to configure an Assign to Me button for fulfillers on the SCTASK record. How would I do this to mimic the action and design of what is available on the INC form? See examples below.CURRENT Incident Form > Ser...
When using a Guided Board looking to be able to group multiple states into grouped columns, particularly where sourcing from the Task table (so bringing in Incidents, SCTASKS, Problems, Project tasks into a single VTB where Similar states are named d...