Your update version entry cannot be reverted because no base system version was found for upgrade x_

Kirby R
Kilo Sage

‎12-15-2022 04:59 PM - edited ‎12-15-2022 05:02 PM

When trying to 'Revert to Base System' a skipped record after an app upgrade, we can't proceed and we're shown with this message.

 

"Your update version entry cannot be reverted because no base system version was found for upgrade x_<my_app_scope>"

 

The said application file is present though on this instance.

 

Anyone encountered this and was able to resolve?

Thanks.

 

#applicationrepo #upgrade #skippedrecord

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Saurav11
Kilo Patron
Kilo Patron

‎12-15-2022 08:25 PM

Hello,

 

Please check the below article for the same:-

 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0727665

 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1001962

 

Please mark my answer as correct based on Impact.

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Bharath K B3
Tera Contributor

‎05-28-2024 12:17 AM

@Kirby R were you able to resolve it? I am facing the same issue. Would be a great help if you could guide me with this.
Thank you.!

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