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What's New Popular Posts Community Highlights Discover Community Events More The latest in Community Posted by jordancbaron Community Exclusive: Save $400 on Your Knowledge + CreatorCon 2026 Ticket Hey, Community! Being ... Read More Posted by Pooja Gupta1 Announcing the 2026 Best Employee Experience Contest 🚀 The 2026 Best Employee Experience Contest Website is N... Read More Posted by jordancbaron Missed Community Week? Catch up here! The Community Week Agenda Breakdown Get ready for a week packed with livestreams, p... Read More Posted by jordancbaron The Content Archive: Leveling Up Your Content Creation with the ServiceNow Community Hey there, ServiceNow ... Read More Posted by seanregan AI Experience by ServiceNow- the future of enterprise work with AI as the interface How many companies are... Read More Posted by Mike Scully Kickstart Your ServiceNow AI Platform Zurich Release News & Complete Guide- It's Here! ServiceNow ... Read More Posted by ServiceNow Unlock your Skills with ServiceNow University & Professor Idris Meet Professor Idris -... Read More Posted by laurenmcmanamon Zurich Content Archive We've Made It To the End of the Alphabet - Zurich is HERE! 🇨🇭 That means its also time for your Develo... Read More Posted by Earl Duque ServiceNow Developer Advocates AMA #1: Inside Scoop and Career Hacks! The ServiceNow Develop... Read More Posted by laurenmcmanamon Podcast: Break Point - Build Agents Have Entered the Chat! Welcome to Break Point... Read More
Popular Posts Posted by Patrick DeCarl1 Does business rules still fire when creating a project from template? I have a simple insert... Read More Posted by Kyle Wiley Dot walking through multiple tables in client script I am trying to dot walk through multiple tables in an ... Read More Posted by Community Alums Is there a way to view the sprint that are closed in Agile Module Hi, There is ask where... Read More Posted by Sachin Pratap S CA Spectrum Connector Definition Hi, We are planning to integrate CA Spectrum with ServiceNow to pull events as part... Read More Posted by mike2agk Exclude/stop the Insert/Creation or update of CI's based on Name during Disocvery All, Do we have a way ... Read More Posted by kendall_lin Time Card & Time Sheet Qs - Approval and Related List Display Hello,My organization ... Read More Community Highlights Its_Azar Specialist Before Your ServiceNow Certification Expires: Read This What Is the ServiceNow Certification Maintenance Progr... Read More Its_Azar Specialist ServiceNow Developer Interview Questions 1. Core ServiceNow Platform Fundamentals 1. What is ServiceNow, and how does it dif... Read More Its_Azar Specialist Cleared CIS-DF (CMDB & CSDM): Exam Experience, Difficulty Level, and Key Learnings I cleared the CIS-DF e... Read More Its_Azar Specialist Handbook/Guide for Configuration Management Database (CMDB) Fundamentals On Demand Hey everyone, I’m prep... Read More Prasanna_Patil Specialist Service catalog to project creation Hello All, We have a requirement in service catalog. Catalog form will have a feild... Read More Its_Azar Specialist Big News: CIS – Data Foundations Exam Is Now Free – Here’s Everything You Need to Know From December 15, 2025... Read More JessicaLanR Specialist A entrega é o ponto final: mas como um EM traduz valor em projetos ServiceNow? Tem uma coisa que eu a... Read More JessicaLanR Specialist Como lidar com stakeholders difíceis em projetos ServiceNow sem perder a cabeça Não adianta fugir: em ... Read More Discover Community Community Central Just joining the Community? Start by exploring Community Central to discover all the different corners of the ServiceNow Community and see how you can get involved. Learn More Product Hubs Looking for details on a specific ServiceNow product? We’ve got you covered. Dive into our extensive product hubs, packed with all the information you’ll need. Learn More Community Events Join Community events like Developer Meetups and Ask the Experts to connect with ServiceNow enthusiasts, share experiences, and network both locally and virtually! Learn More User Groups User Groups (SNUGs) offer an opportunity to connect with fellow ServiceNow enthusiasts in your city or region, bringing together people with shared interests and experiences! Learn More Upcoming Events Online ServiceNow Exchange: [EMEA] App Engine Academy Hosted by Lolita Honkpo 21 Jan, 2026 01:00 AM PST Event Details Online ServiceNow Exchange: Autonomous IT Academy Hosted by Lolita Honkpo 21 Jan, 2026 08:00 AM PST Event Details Online ServiceNow Exchange: Employee Experience Academy - Knowledge Center with advanced content editor Hosted by Abigail Lavadia 21 Jan, 2026 09:00 AM PST Event Details Online ServiceNow Exchange: Platform Analytics Academy Hosted by Lolita Honkpo 21 Jan, 2026 09:00 AM PST Event Details Online ServiceNow Exchange: [APAC] Digital End-User Experience (DEX) Office Hours Hosted by Lolita Honkpo 21 Jan, 2026 07:30 PM PST Event Details Online ServiceNow Exchange: Process Mining Office Hours Hosted by Lolita Honkpo 22 Jan, 2026 08:00 AM PST Event Details Join the Community Welcome to the lively and ever-growing ServiceNow Community! Whether you're a newcomer or just looking for a quick refresher, we're here to support you every step of the way. Grow together Tap into Community to unlock real-time opportunities for support and growth. Unlock Potential Connect with others Elevate your expertise and deepen Community connections, whether online or in person. Find an Event Join a group Dive into countless groups across our Community and let your voice be heard. Find a Group Become an expert Boost your expertise, elevate your reputation, and connect with top professionals in the ecosystem. Build Your Reputation

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We've created a glossary - just for you!

Has reading through documentation ever felt like stepping into a new world of jargon and words that you don’t know the meanings of? Guess what - we have created a glossary to make the experience smoother for you! Our CSM glossary is your go-to resour...

  • Article
  • Customer Service Management

How to use both Auto assignment and Dynamic scheduling in FSM.

Currently In FSM we have different assignment methods. Manual Auto assignment Dynamic scheduling From the above we can select any one of the above. But If I want need auto assignment as well as Dynamic scheduling what needs to be done? Scenario: Disp...

  • Question
  • Field Service Management

How to prevent duplicate CI's using Agentic AI

Managing Duplicate CIs & Hardware Assets Just Got Easier through AgentAI! Many organizations struggle with duplicate Configuration Items and hardware assets in their CMDB. It affects data accuracy, reporting, audits, and overall IT operations.But now...

  • Question

IRM License missing in Personal Developer Instance

On my Yokohama PDI Instance, I had IRM Licenses and could access the GRC Modules.After requesting a new PDI on Xanadu, I no longer have any IRM Licenses.So, even though I've installed the GRC Plugins, I can't access them.How do I get the IRM License ...

  • Question

Add User in CC of an email

Hello,I have a requirement in my current project where I need to create an email script in ServiceNow. In the User table, I have three custom fields: L1 Approval, L2 Approval, and HR Employee. I need to include the users from these fields in the CC s...

  • Question

Request to Clone the Sub Prod (DEV) instance with some tables only

Hi ,I want to clone the Production instance to the sub‑production (Development) instance with only a few specific tables: Incident, Change, Problem, Alert, and Case. I would like to clone the Dev instance from Prod. How to restrict other tables and c...

  • Question

Addon manufacturer inserted to network CIs

Discovery will insert the value “ADDON” in the manufacturer, Asset, and Model ID fields of a network switch or router.Do I need to modify the pattern to fix this?If so, do I edit the OOB step or create step(s) before it to find & correct manufacturer...

  • Question

Record is being created but data is not storing

Hi community,I have created fields using html, css, client and server scripts using widgets in portal and along with that I have created custom table. So, the problem is when I submit the form in portal, record is being created in custom table, but d...

  • Question
  • Service Portal
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