Interested in a ServiceNow event built for developers? Registration for now[dev]26 is officially open!

JagB
ServiceNow Employee

The list of TMF APIs certified as of Brazil Release, Sep  2026are given in the table below.
There is support for one new API i..e TMF 679 - Product Offering Qualification management.
There are also enhancements to TMF 622, TMF 632 to enable more operations. 
The table with the APIs and the ServiceNow Telco applications exposing them is given below. 

TMF API # and name Application Comments
TMF632 Party Management  CRM Foundation Used to create, manage and delete the customer Account and Contact. 
TMF620 Product Catalog CRM Foundation Used to ingest products from other catalogs, partner catalogs and the CRM Sales-T catalog will be master marketplace catalog. The same API exposed to portals and channels for browsing the CRM Sales-T Catalog
TMF633 Service Catalog Management Sales CRM -T API to create and manage the Service Catalog for the Resource & Service Specs. Currently with CRM Sales-T. 
TMF637 Product Inventory Management CRM Foundation API to manage and get the Product Inventory Instance of the customer with a root - child relationship. 
TMF688 Event Management   Currentl;y used by TSOM for events. Can also be used by CRM Sales-T for Order inbound response events in conjunction with API Notificaiotn Management plugin
TMF697 Work Order FSMT Exposed by FSMT and used by CRM Sales-T and TSM to trigger the work order either part of a Order task or Case task
TMF622 Product Ordering Sales CRM -T Exposed by CRM Sales-T to receive the Sales / Product Order from external CPQ/CRM
TMF641 Service Ordering Sales CRM -T In cases where offnet or partner orders are submitted as Service orders OMT can consume both PO and SO as the relevant Catalog entities like PS and CFSS are modelled in the PSR catalog
TMF645 Service Qualification Sales CRM -T Support for consume. Outbound trigger where the other systems exposes 645 is WIP
TMF648 Quote Management Sales CRM -T Exposed by CRM Sales-T to create and manage the Quote in a headless manne to enable an Omni Channel experince
TMF642 Alarm Management TSOM Consumed by TSOM
TMF653 Service Test Management TSM TSM triggers and stores the result (Against the case?). Pls refer to comments on Site on the next worksheet.  Exposure should be by the back end Assurance - Diagnostics.
TMF646 Appointment Management FSMT FSMT exposes the Appointment management for scheduling appointment during Order capture or Case management processes
TMF 621 Case Management TSM Case of type Case or TT can be created in TSM via this API. 
TMF688 Event Management TSOM TSOM uses this for events
TMF639 Resource Inventory TNI For Network Resource instances i.e. the  Allocated resources for a party (role = Customer, Business partner, Retail CSP) of both Physical and Logical resources managed inside TNI
TMF679 Sales CRM -T Exposed by the Product Catalog to drive the commercial Eligibility and compatibility checks during the Quote configuration 



Version history
Last update:
2 hours ago
Updated by:
Contributors