- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-09-2025 04:37 AM
We want to expose TMF Open APIs on our ServiceNow environment. So, I saw reference to the Trouble Ticket Open API being part of the Telecommunication Open APIs application.
In a new developer instance, I installed the Telecommunication Open APIs application and then could not figure out where the new API endpoints are; or really anything that this new application does; doesn't seem to add any endpoint or application or anything new in the menus.
I was reading some older articles and discussions, amongst them this article about DYK: Create your TMF payloads in simple steps.
and it refers to finding the API endpoints in the REST API Explorer under the namespace sn_ind_tmt_* and others say it is now under sn_tmf_api
But my instance does not have either of them.
Where shoud I be looking?
Solved! Go to Solution.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-09-2025 10:42 PM
Hi @jvanrooijen
I just tested on my PDI, and I could find "sn_tmf_api" related APIs in REST API Explorer as below.
From OOTB PDI, I installed 2 plugins as below:
1. TMF Open API Plugin
2. Order Management for Telecom, Media, and Tech
But still I could not find "Trouble Ticket Open API", so I installed one more Plugin as below:
3. Customer Service Problem Management
Then, finally I could find "Trouble Ticket Open API" in my PDI as below:
Is this what you are looking for?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-09-2025 10:42 PM
Hi @jvanrooijen
I just tested on my PDI, and I could find "sn_tmf_api" related APIs in REST API Explorer as below.
From OOTB PDI, I installed 2 plugins as below:
1. TMF Open API Plugin
2. Order Management for Telecom, Media, and Tech
But still I could not find "Trouble Ticket Open API", so I installed one more Plugin as below:
3. Customer Service Problem Management
Then, finally I could find "Trouble Ticket Open API" in my PDI as below:
Is this what you are looking for?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-10-2025 08:39 AM
Thank you @aizawaken
That is exactly what I was looking for. The documentation has a tab for dependencies, but in my browser that doesn't go anywhere, dono if I'm blocking pop-ups or somehting
but with your help, I'm well on my way, so thank you.
:-j