Hi,I am building a lead and opportunity management solution using ServiceNow SOMT. I have been asked to enable tracking chats and voice calls as a part of the Activity tracking feature of SOMT - Lead management and opportunity management. Right now o...
Does ServiceNow SOMT Lead management provide out of the box capabilities to configure rules for lead scoring and lead rating ? Does it need to be done using decision tables and business rules ? Is there any AI model which ServiceNow provides for lead...
Hi,I am building a sales process in ServiceNow SOMT. One of the requirements is to create a lead by integrating with external channels like social media, whatsapp etc. gathering the information and auto creating a lead. Is this possible out of the bo...
Hi,We have a requirement to calculate the commission or incentive the sales agent would get once a lead gets closed. I do not think this is supported out of the box by SOMT lead management. Request you to please let me know how this can be implemente...
Question is around hardware swap OOTB functionality. If a hardware swap is to be done on child PO, can we assume that Parent PO/ Top order line item remains with "No Change" and Child PO/OLI will have "Change" action? Also if I am supposed to do a h...
Some questions on implementing Change Order in Servicenow SOMT Zurich version1)How do we identify Char change and trigger Modify Order? Is it identified only through previous and current characteristic on Order Line Item.2)How do we identify Attribut...
HI & Good Morning All, I am unable to get the name space names for the following API's. Can anyone help me with that? TMF - 666 TMF - 673/674/675 is the geographical site TMF - 632 Party management (Contacts) TMF - 666 customer & Accounts I am trying...
Hi Can anyone confirm the list of TMF Open APIs ServiceNow supports currently? There are in 50+ Open APIs but my understanding is currently only 12 are implemented by ServiceNow. Anything outside these 12 need to be built as a custom API if customer ...
Hi, I am trying to do change order after completing the New order (Product Order). Following is the JSON I am using. In the response, it is showing 400 Bad Request. Can someone please throw some light, if I am doing something wrong here. We are using...
Hi Everyone,I'm trying to add a Knowledge Article to a Work Order Task. While editing the template in the Work Order Models table, under Related Lists, I found an option to add a Knowledge Article. I added it there, but it ends up being linked to the...
Want to understand what the difference b/w "Service Offering" and "Sold Product" Table . What is the data which should be stored in Service Offering and What is the data which should get stored in Sold Product table .
We have a scenario where in customer calls complaining regarding a device that needs replacement, based on this a customer order is created and respective order line items/service order/order tasks get created. As an agent i need to view this order f...
I have several pieces of equipment that I am importing and they are not following the prescribed methodologies.A rack mount equipment holder that has two slots for small Accedian devices. I would have expected that you would make that a shelf/equipm...
Hello Team, I have one requirement to onboard the user to preprod when it is onboarded in Prod.We want to automate this as catalog driven.Can you suggest the best practice to do that we are doing below action1) creating user in ServiceNow2) Creating ...
Hi I'm having issues with dot walking in platform analytics for "List - Simple". My issue when adding these fixed filters for table X:Configuration Item.Life Cycle Stage is OperationalConfiguration Item.Life Cycle Stage Status is In Use These will ch...
