In OMT do i need to pre configure PO & PS if getting product inventory via TMF637
In OMT do i need to pre configure PO & PS if getting product inventory records via TMF637 from third party. Please suggest on how TMF637 API works.
Forum Posts
Rollback process for product catalog changes
We have created a product catalogue and published it with few Product specifications, product offerings and characteristics.Now it is working fine and we are able to place orders using this catalogue. Now customer needs to remove some characteristics...
How promote a Custom Decision Table from one instance to another
We have created few Decision Tables (in sys_decision using decision designer) to perform various business rules as part of our scoped application. When we promoting the scoped app from one dev instance to another dev instance. Though the decision tab...
Creating Rack UI view for servers in CMDB of ServiceNow
Dear ServiceNow Community.As per the requirement we need to create Rack UI view for server class in CMDB .Please give me step by step instructions so that I can do it in ServiceNow PDI.I have found the below articles but all options are not availabl...
Need some help on Telecommunications, Media, and Technology Service Management
Hello All,I am seeking for some guidance or help to crack the Telecommunications, Media, and Technology Service Management Delivery Accreditation exam. Can anyone help me out on this aspect at the earliest? Thank you in advance.
Telecom Service Order: Need Solution to Auto‑Switch “Add” to “Change” When Active Product Inventory
Hello Everyone,We are working with the Telecom Service Management (TSM) application and facing a functional requirement around Service Order creation, specifically when users select the Add action. Current OOTB BehaviorWhen creating a Service Order (...
Request Definition Setup > Request Definition Characteristic how does it work in OMT ?
I referring the below article and trying a PoC to understand how Request Definition works in combination with characteristics. Create a request definition • Zurich Sales and Order Management • Docs | ServiceNowI have created a request definition reco...
Can anyone suggest on the change mgmt API TMF 655 use cases
Can anyone suggest on the change mgmt API TMF 655 use cases also i am unable to trace it in my PDI even i have installed sn_ind_tsm_core & sn_tmf_api plugins already installed in my PDI but still i am unable to find sn_tmf_655 namespace in REST API e...
Has anyone managed to combine Discovery ITOM and TSOM together?
Hi, I would be interested in the TSOM Discovery. I am currently working on ITOM discovery and wanted to understand how many different objects (from the ITOM) could be found. I was wondering if with TSOM discovery, objects like Blade F5 and Transceive...
Telecommunication Service Management
Hello everyone,I am a beginner in TSM can anyone help me out in understanding do we need to have consumer(who use servcenow) and provider(who use servicenow) instances only or any platform can work?As we have service bridge to connect two instances i...
Resolved! How to create a service for example a broadband service
Hi. I am new to this order management stuff. I need a service for example a broadband service where users can raise this from service portal and I can see an order getting created for the user request. Can someone help me with this#ordermanagement
ServiceNow SOMT - Quote Generation in HTML
Hi our customer wants to have the Quote generated in HTML and not in PDF format. Right now the out of the box capability of Quote Management is though it is possible to configure html templates the document generated is in PDF format. Can this defaul...
Resolved! Multiple CPQ issues: Blueprint not created, CPQ Admin UI not loading, Sync errors
Hello Community,I am looking for advice regarding an issue where CPQ Blueprint creation does not complete on our instance.Even though the required role sn_prd_pm_product_catalog_admin was already assigned, the following behavior continues:Blueprint c...
'Mandatory' field in Specification Relationship - OMT
Hi All, What is the significance of 'Mandatory' field in Specification Relationship. Use case I can think of is that a particular RFS is mandatory when requesting a CFS. In such case order should be created for RFS as well. But how does it work in c...
TMF 620, 632 and 674 in OMT - is it available or is conversion possible?
Per my understanding, only TMF 622 is available on ServiceNow . What about consuming payloads in other formats like TMF 620, 632 and 674? Would we need to build our own scripted APIs for this?
