What is the recommended or best-practice approach for migrating TNI data from a legacy system to ServiceNow, particularly for network inventory, circuits, and related relationships? Would you recommend using a staged ETL approach (e.g., Import Sets/I...
Hi Team,In Lead Management, under the Catalog section, I noticed that catalogs can only be added, but they cannot be customized as we typically do in modules such as Opportunity Management and Quote Management.Is this the expected out-of-the-box beha...
Hi Everyone,I am new to ServiceNow administratio, I am experiencing an issue in my ServiceNow CSM/FSM Lab for Order Management for Telecommunications, Media, and Technology (TMT) Fundamentals.IssueWhen I open an Account record and click Create New O...
Hi Everyone,I am new to ServiceNow, I am experiencing an issue in my ServiceNow CSM/FSM Lab for Order Management for Telecommunications, Media, and Technology (TMT) Fundamentals.IssueWhen I open an Account record and click Create New Order, I briefl...
Hi All,We are looking for TSOM discovery sample payload to simulate and show case how Telco discovery works when TSOM discovery is implemented. Any sample payload available ?
What's the standard Telecom practice to store store products? Should it be stored as Sold Products or should it stored as Product inventory.? Since only one option can be chosen (create either sold products or product inventory records, but not both)...
What are some common methods to send notifications to the customer who placed the order or to the contacts associated with the order after it has been placed? Do you keep it high level or do you also include order details?
Hello All,I have a requirement to create 1) Customer Project ( Customer Account ) 2) Project Task ( for each location-L1 ) 3) Creating as sub-task to fulfill the SOMT order tasks like Assign Engineering Resources (primary) Pick/Ra...
Hi Community, I am currently analyzing the order creation process in the TSM - Order Management application.So far, I have identified the logic/scripts responsible for creating:Customer Order recordsOrder Line Item recordsHowever, I am unable to trac...
Has anyone modeled Mission Critical Push-to-Talk Product Offerings?I am looking at a couple of different options and the challenge I am running into is with the talk groups, subscribers etc . Curious to hear from others.
As per client requirement, FSM technician or dispatcher should have feature to create Work Order or Work Order Task from Agent Mobile app. Currently there is a provision to create Work Order task but there is no provision to select the Temaplate.Pl...
Hello,Does ServiceNow support placing orders for consumers?( B2C model)On my instance , when I try to place an order, Account is always required, but for B2C models, consumers aren't tied to Accounts. I'm curious + am I missing something here?
I am facing an issue in Sales and Order Management while creating quote line items.Steps followed:1. Navigate to Quotes module2. Redirected to the Catalog tab3. Select a product offering/catalog item4. Fill all mandatory characteristics5. Click on Ad...
Hi All, we are using Service Now together with Logik enabled, basically when we hit customize button it open a configurator session handled within Logik. I have a basic question: how I can map a SNOW field into Logik session? Let's say I must expose ...
Hello everyone,I tried the CTI integration with twilio which is provided by ServiceNow.I have a business requirement to integrate ServiceNow with Cisco Finesse. The Customer will call via Cisco Finesse to ServiceNow , agent will receive the call and ...