TSOM Discovery - Sample Payload for Interface Card or Slot
Hi All,We are looking for TSOM discovery sample payload to simulate and show case how Telco discovery works when TSOM discovery is implemented. Any sample payload available ?
Forum Posts
Resolved! Product Inventory or Sold Products - for Telecom?
What's the standard Telecom practice to store store products? Should it be stored as Sold Products or should it stored as Product inventory.? Since only one option can be chosen (create either sold products or product inventory records, but not both)...
Email Notifications after Order Submission/ Approval
What are some common methods to send notifications to the customer who placed the order or to the contacts associated with the order after it has been placed? Do you keep it high level or do you also include order details?
Applying the Task templates on the existing project
Hello All,I have a requirement to create 1) Customer Project ( Customer Account ) 2) Project Task ( for each location-L1 ) 3) Creating as sub-task to fulfill the SOMT order tasks like Assign Engineering Resources (primary) Pick/Ra...
Order Creation Process in TSM - Order Management
Hi Community, I am currently analyzing the order creation process in the TSM - Order Management application.So far, I have identified the logic/scripts responsible for creating:Customer Order recordsOrder Line Item recordsHowever, I am unable to trac...
Product Modeling Mission Critical Push-to-Talk
Has anyone modeled Mission Critical Push-to-Talk Product Offerings?I am looking at a couple of different options and the challenge I am running into is with the talk groups, subscribers etc . Curious to hear from others.
Creating the Work Order or Work Order task from agent mobile app
As per client requirement, FSM technician or dispatcher should have feature to create Work Order or Work Order Task from Agent Mobile app. Currently there is a provision to create Work Order task but there is no provision to select the Temaplate.Pl...
Resolved! Consumer Orders using Product Offerings ?
Hello,Does ServiceNow support placing orders for consumers?( B2C model)On my instance , when I try to place an order, Account is always required, but for B2C models, consumers aren't tied to Accounts. I'm curious + am I missing something here?
Quote line items could not be created error message
I am facing an issue in Sales and Order Management while creating quote line items.Steps followed:1. Navigate to Quotes module2. Redirected to the Catalog tab3. Select a product offering/catalog item4. Fill all mandatory characteristics5. Click on Ad...
Resolved! How to map SNOW field into Logik
Hi All, we are using Service Now together with Logik enabled, basically when we hit customize button it open a configurator session handled within Logik. I have a basic question: how I can map a SNOW field into Logik session? Let's say I must expose ...
CTI Integration with Cisco Finesse
Hello everyone,I tried the CTI integration with twilio which is provided by ServiceNow.I have a business requirement to integrate ServiceNow with Cisco Finesse. The Customer will call via Cisco Finesse to ServiceNow , agent will receive the call and ...
In OMT do i need to pre configure PO & PS if getting product inventory via TMF637
In OMT do i need to pre configure PO & PS if getting product inventory records via TMF637 from third party. Please suggest on how TMF637 API works.
Rollback process for product catalog changes
We have created a product catalogue and published it with few Product specifications, product offerings and characteristics.Now it is working fine and we are able to place orders using this catalogue. Now customer needs to remove some characteristics...
How promote a Custom Decision Table from one instance to another
We have created few Decision Tables (in sys_decision using decision designer) to perform various business rules as part of our scoped application. When we promoting the scoped app from one dev instance to another dev instance. Though the decision tab...
Creating Rack UI view for servers in CMDB of ServiceNow
Dear ServiceNow Community.As per the requirement we need to create Rack UI view for server class in CMDB .Please give me step by step instructions so that I can do it in ServiceNow PDI.I have found the below articles but all options are not availabl...