Hi. I am new to this order management stuff. I need a service for example a broadband service where users can raise this from service portal and I can see an order getting created for the user request. Can someone help me with this#ordermanagement
Hi our customer wants to have the Quote generated in HTML and not in PDF format. Right now the out of the box capability of Quote Management is though it is possible to configure html templates the document generated is in PDF format. Can this defaul...
Hello Community,I am looking for advice regarding an issue where CPQ Blueprint creation does not complete on our instance.Even though the required role sn_prd_pm_product_catalog_admin was already assigned, the following behavior continues:Blueprint c...
Hi All, What is the significance of 'Mandatory' field in Specification Relationship. Use case I can think of is that a particular RFS is mandatory when requesting a CFS. In such case order should be created for RFS as well. But how does it work in c...
Per my understanding, only TMF 622 is available on ServiceNow . What about consuming payloads in other formats like TMF 620, 632 and 674? Would we need to build our own scripted APIs for this?
HI & Good Morning All, I am unable to get the name space names for the following API's. Can anyone help me with that? TMF - 666 TMF - 673/674/675 is the geographical site TMF - 632 Party management (Contacts) TMF - 666 customer & Accounts I am trying...
Hi,I am building a lead and opportunity management solution using ServiceNow SOMT. I have been asked to enable tracking chats and voice calls as a part of the Activity tracking feature of SOMT - Lead management and opportunity management. Right now o...
Does ServiceNow SOMT Lead management provide out of the box capabilities to configure rules for lead scoring and lead rating ? Does it need to be done using decision tables and business rules ? Is there any AI model which ServiceNow provides for lead...
Hi,I am building a sales process in ServiceNow SOMT. One of the requirements is to create a lead by integrating with external channels like social media, whatsapp etc. gathering the information and auto creating a lead. Is this possible out of the bo...
Hi,We have a requirement to calculate the commission or incentive the sales agent would get once a lead gets closed. I do not think this is supported out of the box by SOMT lead management. Request you to please let me know how this can be implemente...
Question is around hardware swap OOTB functionality. If a hardware swap is to be done on child PO, can we assume that Parent PO/ Top order line item remains with "No Change" and Child PO/OLI will have "Change" action? Also if I am supposed to do a h...
Some questions on implementing Change Order in Servicenow SOMT Zurich version1)How do we identify Char change and trigger Modify Order? Is it identified only through previous and current characteristic on Order Line Item.2)How do we identify Attribut...
Hi Can anyone confirm the list of TMF Open APIs ServiceNow supports currently? There are in 50+ Open APIs but my understanding is currently only 12 are implemented by ServiceNow. Anything outside these 12 need to be built as a custom API if customer ...
Hi, I am trying to do change order after completing the New order (Product Order). Following is the JSON I am using. In the response, it is showing 400 Bad Request. Can someone please throw some light, if I am doing something wrong here. We are using...
Hi Everyone,I'm trying to add a Knowledge Article to a Work Order Task. While editing the template in the Work Order Models table, under Related Lists, I found an option to add a Knowledge Article. I added it there, but it ends up being linked to the...
