Hi Community,I am looking to understand the out-of-the-box (OOTB) capabilities in ServiceNow Order Management (SOM) for handling multiple service locations on a single Order Line Item (OLI).Scenario: In a TMF622 Product Order, a single product can co...
sn_ind_tmt_orm_order_line_item.customer_order column value is not getting populated when the OMT task is created using the "Create Order Task" OOTB Action. For some OMT tasks this column value is populated. In both happy path and un-happy path tasks ...
Hi,I am working on a Telecom PSR model in ServiceNow and trying to understand how the PSR model should be aligned with CSDM and Install Base Items.I would appreciate insights from anyone who has implemented PSR in the telecom domain.My questions are:...
Hi Community,I am working on a Telecom Product Catalog requirement in ServiceNow using Order Management and Product Configuration Core (PCC).I need to automatically select a specific Router (Product Option) within a Product Bundle based on the Intern...
Hi Community,I am working on a Telecom Product Catalog requirement in ServiceNow using Order Management and Product Configuration Core (PCC).I need to automatically select a specific Router (Product Option) within a Product Bundle based on the Intern...
Hello Everyone,I’m looking for clarification on license consumption for users involved in the OMT–SPM integration.In our environment, fulfillment users are assigned the role:sn_ind_tmt_orm.order_fulfillment_agentThis role is used by users who perform...
Hi all, If I want use all of functions of TSM(Telecom Service Management), what is the necessary plugins to install??As long as I read product documents, I could not find the list which explained that. Also, it's bothersome to install plugins one by ...
Hi ,i got a opportunity from one of the company for the servicenow somt module implementation .Now i am having 2 years experience in servicenow development i thought i will continue my carrer in the GRC IRM .now i got opportunity for somt module how...
In Sales Order Management > Quote Management, there is a Declarative Action called "Initiate Contract". When the button is clicked, a popup/modal form is displayed (as shown below). Our requirement is to modify the fields displayed in this popup form...
What is the recommended or best-practice approach for migrating TNI data from a legacy system to ServiceNow, particularly for network inventory, circuits, and related relationships? Would you recommend using a staged ETL approach (e.g., Import Sets/I...
Hi Team,In Lead Management, under the Catalog section, I noticed that catalogs can only be added, but they cannot be customized as we typically do in modules such as Opportunity Management and Quote Management.Is this the expected out-of-the-box beha...
Hi Everyone,I am new to ServiceNow administratio, I am experiencing an issue in my ServiceNow CSM/FSM Lab for Order Management for Telecommunications, Media, and Technology (TMT) Fundamentals.IssueWhen I open an Account record and click Create New O...
Hi Everyone,I am new to ServiceNow, I am experiencing an issue in my ServiceNow CSM/FSM Lab for Order Management for Telecommunications, Media, and Technology (TMT) Fundamentals.IssueWhen I open an Account record and click Create New Order, I briefl...
Hi All,We are looking for TSOM discovery sample payload to simulate and show case how Telco discovery works when TSOM discovery is implemented. Any sample payload available ?
What's the standard Telecom practice to store store products? Should it be stored as Sold Products or should it stored as Product inventory.? Since only one option can be chosen (create either sold products or product inventory records, but not both)...
