With the Utah release, Communication Service Providers can reduce service delivery costs with automated workflows and launch services fast
Communication Service Providers (CSPs) face a unique challenge in driving growth. To activate and deliver new services, CSPs must make significant investments to introduce new technologies that further increase operational complexities and costs. On top of that, CSPs need to deliver a seamless digital-first customer experience. To do this, the entire customer journey needs to be simplified and automated, empowering employees to grow the business and reduce operational costs simultaneously.
The Utah release for Telecommunications delivers exciting new features that help CSPs optimize service delivery costs and launch services faster. Telecom Network Inventory is enhanced to model and manage all types of network technologies and domains to enable new services. With automated workflows and industry-standard APIs, CSPs can launch and activate new services at scale with the required equipment faster, shortening the time to revenue and providing a seamless customer experience for orders placed. The Configurable Workspace functionality and visualization are enhanced, improving front, middle, and back-office employee experiences.
In Telecommunications for Service Management (TSM), we've added significant feature enhancements that empower employees and increase market agility:
- 360° customer view empowers support teams with a 360° view of customer accounts to quickly understand the business context, including key contacts, contracts, products sold, CSAT scores, tasks, incidents, trends, etc.
360° customer view
- Enhanced product catalog experience improves product catalog experience with a single configurable workspace. Manage, visualize hierarchical topology, and track product offerings and their components in a single configurable workspace.
Single Configurable Workspace
- Enhanced horizontal relationship allows product managers to manage inclusive and exclusive peer-to-peer dependencies between products, services, or resources via APIs, UI, and in-flight change processes.
In Order Management for Telecommunications (OMT), enhanced features continue to enrich the experience with improved performance and more ways to manage, prioritize, and route orders at scale:
- Order prioritization and routing does just that, prioritizing and routing orders based on customer, product, or service urgency. This helps CSPs optimize time and resources associated with fulfilling an order.
Create order priority and routing rules
- Enhanced service order management simplifies third-party service order integration to support in-flight changes or cancellations with industry standards aligned with TMF641 Service Ordering API.
Industry standards API (supported scenarios)
Other company names, product names, and logos may be trademarks of the respective companies with which they are associated
- Technical service qualification confirms service availability with TMF645 Service Qualification API and avoids placing orders for unavailable services. This helps CSPs determine whether an order can be fulfilled at the customer’s location within the given parameters before placing the order.
Technical service qualification integration
Other company names, product names, and logos may be trademarks of the respective companies with which they are associated
- Enhanced order processing performance transforms consumer and agent experience with improved performance. Enhanced asynchronous and synchronous order processing reduce order bottlenecks when processing large volumes of enterprise and customer orders.
Telecommunications Network Inventory (TNI) consolidates network inventory data and automates end-to-end resource and service lifecycle, all on a single platform:
- Enhanced technology and domain support to model and manage all types of network technologies and domains. Network engineers can manage network inventory lifecycles and gain visibility into network inventory operations with a personalized configurable workspace.
Network Inventory Workspace
_________________________________________________________________________________________
© 2023 ServiceNow Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.
servicenow.com
