Within our ServiceNow environment we're being asked to populate prices on the ESC environment for our (internal) customers, this to make them aware of the actual prices. Where we have customers in multiple countries across Europe, the usage of Euro's...
How have you setup your knowledge management in regards to the processes? I am the process owner of the incident- and problem management process. And we created a lot of knowledge content. That are available via a ServiceNow portal. However, I run in...
Dear SNUG Community,On June 17, we will host a free 30-minute webinar on optimizing your IT asset lifecycle with ServiceNow ITAM.We welcome professionals involved in IT operations, strategy, and service management who are responsible for managing IT ...
Dear SNUG members, I've recently joined SNUG and would like to ask for your best-practice with the incident process. Our organization has recently started working with an external ESD helpdesk for ITSM processes. This development has created some con...
Hi all, At our organization we are currently looking at further creating/professionalizing/finetuning our long term vision on ITSM/ITOM processes. Is there anyone able, willing and interested in sharing some examples, experiences and/or lessons learn...
Hi there, I'm transitioning careers and have begun my studies in ServiceNow using the Now Platform and YouTube tutorials.Could someone provide some pointers on crucial topics to prioritize at this early stage, or outline the skills that the industry ...
I am looking for information about the contents of the SNUG meeting on May 24th @ ASML in the Netherlands but it is not listed anywhere. Does anyone have a program or a link to more information about this meeting? I do have an invitation but that onl...
Join Hendrik-Jan de Jong, Senior Advisory Enterprise Architect and Dr Michelle Supper, Senior Advisory Executive Architect on the 23rd of November at Van der Valk Zuidas for the ServiceNow Architect Roundtable. Register here: https://nl-architect-r...
Can't find the info, but it is a bit of a mess after the new layout got introduced... It might be me.. No events listed and no post hinting... Thanks for any help!!Rik
We recently upgraded to Helsinki. We would like to enable list v3. If you have done so, would share any challenges you faced espicially on the performance front?
Anyone from the BLX Benelux ServiceNow user group going to Knowledge 16?
Dear all,In an earlier blog Maarten le Noble mentioned:"20 November 2014 — SNUG Benelux meeting Antwerp. More details to follow"Is this still valid?Kind regards,Ton de Wit (Vopak)
Hi,I would like to have a chart report that accumulates number of request and number of incident assigned to the same group.First, is it possible ?If yes, how can I do it ?Thanks for your help.
