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J2
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09-25-2024
02:36 PM
"In the case of Catalog Item search, if a field lacks a translation in the user’s session language, AI Search effectively falls back to exact matching against the English-language field value" :
If i have a catalog item with an english name and a french name, using translated text, is there any way i can allow a user with their locale set to french, to search for the item by it's english name ? I would assume the fallback settings serve this purpose but i cannot seem to get it to work. Is this a mistake on my part, or is this simply not a feature, as suggested here ? https://www.servicenow.com/community/now-platform-forum/ai-search-catalog-item-translations/m-p/1119...