Comment
J2
Tera Contributor

"In the case of Catalog Item search, if a field lacks a translation in the user’s session language, AI Search effectively falls back to exact matching against the English-language field value" : 

If i have a catalog item with an english name and a french name, using translated text, is there any way i can allow a user with their locale set to french, to search for the item by it's english name ? I would assume the fallback settings serve this purpose but i cannot seem to get it to work. Is this a mistake on my part, or is this simply not a feature, as suggested here ? https://www.servicenow.com/community/now-platform-forum/ai-search-catalog-item-translations/m-p/1119...