The Q2 Australia release brings three major Enterprise Architecture features, and they share one goal: take the manual assembly out of your day. Answering a landscape question, bringing an outside process map into the model, and knowing where AI runs in your portfolio. Each of those used to be a stitch-it-together-by-hand job. This release moves that work into the platform, so your time stays on the architecture that needs your judgment.
The thread running through all three is that your architecture data should do more of the work. It should answer a question rather than just hand you a list to read. It should take in a process map instead of making you redraw it. And it should know where AI lives in your estate instead of leaving you to find out the hard way.
So how does EA do all of this? First, we have the Enterprise Architecture Query Agent, a conversational layer that reasons over your EA Knowledge Graph. Next, BPMN image import converts a static process map into a governed, editable diagram, and a new link between AI Control Tower and EA puts every AI system beside the application it runs on. The supporting enhancements round things out with full BPMN 2.0 notation, a sharper modeling canvas, and WCAG 2.2 conformance. Continue reading below for more details!
Major New Features
Enterprise Architecture Query Agent
Your architects know the answers are in the data. But answering a landscape question today means opening records, running reports, and stitching the picture together by hand, and a report can only ever hand you a list. It cannot tell you what is missing or trace a relationship layers deep across your landscape. The Enterprise Architecture Query Agent closes that gap. It lives in the Now Assist panel in the same workspace that architects already work in, and it reasons over your architectural data to answer questions in plain language, in context.
- Ask landscape questions in plain language directly in the EA Workspace and get an analyzed answer in seconds, with no report-building required.
- Traces relationships across multiple layers of architecture data, going where a static report cannot.
- Surfaces gaps, such as business applications not linked to any capability, so data quality becomes continuous rather than a periodic clean-up project.
- Strengthens every rationalize, invest, or retire decision by keeping the repository underneath it complete and current.
Import BPMN Modeling Image as EA Diagram
Most enterprises have years of process maps drawn in other tools, living as static images in slides and wikis, disconnected from the live model. Bringing them into EA used to mean redrawing every shape by hand. It was tedious, slow, and often hard to complete. Now the work is import and refine, instead of rebuilding from scratch.
- Upload a JPG or PNG of a BPMN process map and the ServiceNow platform AI Lens skill builds an editable EA diagram on the modeling canvas.
- Review the result in a side-by-side staging view, correct anything that needs adjusting, then accept it onto the canvas.
- Turns each imported map into a governed model, traceable to the applications and capabilities it runs on, not a flat picture in a deck.
- Brings legacy and third-party diagrams home. Even a photo of a whiteboard works once it is captured as an image.
AICT and EA Integration
AI is spreading across the business faster than anyone can track it. New systems get built and embedded into applications all the time, but AI governance and application portfolio management have run in separate silos, with no structured way to see which AI systems support which business applications. This release connects the two. A bidirectional link ties every AI system in AI Control Tower to the business application it supports in EA, so AI and the architecture it runs on are visible and governed in one place.
- See which business applications are backed by AI systems, and whether that AI has cleared governance review, directly from the EA Workspace.
- Give AI stewards the business context behind every system at intake: which applications depend on it, who owns them, and what is at stake.
- Associate systems and applications during AI Control Tower intake or directly from a business application in EA, with the relationship tracked from new widgets on both dashboards.
- Flag applications running unmanaged AI so no governance gap goes unaddressed during rationalization or portfolio reviews.
- Trace any AI system to the business application and capability it serves. When the board or a regulator asks what AI is running the business, the answer is already in the model.
Enhancements and Minor Features
BPMN 2.0 Shape Updates
The Enterprise Modeling shape library now takes up the full BPMN 2.0 standard, so you can model end-to-end processes natively on the EA canvas.
- Adds more than 50 BPMN shapes spanning events, gateways, activities, sub-processes, and markers, with reusable relationship lines that work across shapes.
- Standardizes process notation across the architecture practice.
- Pairs with image import: a process map brought in as an image can be extended here with native BPMN 2.0 shapes.
Modeling Usability and User Experience Enhancements
A set of upgrades that reduce the friction of building large or complex diagrams, so the canvas keeps up with the work instead of slowing it down.
- Select a specific related entity, connect nodes from any direction for CI and ArchiMate shapes, and preview shapes on hover in the library.
- Align and distribute shapes, replace a shape in place from the right-side panel, and keep your saved panel width between sessions.
Accessibility: WCAG 2.2 Conformance
The EA Modeling canvas now meets WCAG 2.2 across the Seismic and Workspaces platforms, extending inclusive tooling to every member of your team.
- Shows shape controls without requiring hover, supporting keyboard and assistive-technology users.
- Enable accessibility preferences directly in user settings, with no admin configuration required.
Wrapping up
That is the Q2 release. Three features that move the repository from a place you maintain to a system that answers, absorbs, and governs alongside you, plus a modeling experience that keeps getting sharper.
Catching up on the What's New series? See what shipped last quarter in the Q1 2026 release recap.
For details on specific features, see the delta deck. For more information, review the release notes, then schedule a meeting and demo with your account team, or contact us here.
Find Enterprise Architecture on the ServiceNow Store and for more information, visit the Enterprise Architecture product page.
