Hello @Jerry kk Wong, from my point of view business users modifiying or create service catalogues and record producers are Citizen Developers, such they're solving by their own by automating business issues and needs.

 

And furthermore, I recommend it as an starting point to my customers, business users can use Catalog Builder templates for creating standardized Catalog items and Record Producers in a development instance, using a custom scope with collaboration capabilities, means that these business users can create their catalog items and record producers not being admin users,  and are able to promote to  app repository (avoiding the update sets complexity), giving best of two worlds, time to market for business and governance for IT.

 

And since May, Creator Studio is a game changer, such business users are able to automate simple apps following "request-fulfillment" pattern, and there are hundreds of this type of app in every single organization.