Field data type selection is not a cosmetic UI decision—it's a strategic architecture choice that determines application scalability, reporting capability, and business autonomy for years to come. Choose incorrectly, and you inherit technical debt, r...
The term "Citizen Developer" has become increasingly popular in the world of no-code and low-code platforms. While it’s meant to empower non-technical users, I believe it unintentionally conveys a lack of control. It suggests that anyone can create a...
In the article "Accelerating Business Agility with Distributed Development", we discuss how distributing repetitive administration tasks can significantly enhance agility in your ServiceNow system. For organisations looking to empower their teams, di...
The objective of Citizen Development is for individuals who are not professional software developers, known as "citizens," to participate in the creation of applications. It is currently gaining popularity due to the increasing demand for technolog...
Supporting the Citizen Developers Once the citizen developers have started working on the Platform, it is important that they are continuously supported by the core team. Here are some practices that have been identified as helpful. Citizen...
Innovation is crucial for companies due to several key reasons that directly impact their success and long-term sustainability. Companies that fail to innovate run the risk of becoming obsolete or losing relevance. Innovation has become an essential ...
As I mentioned at the beginning of this series of articles, innovation enables organizations to survive in today's changing world, where success depends not on size but on the ability to adapt quickly and evolve towards new revenue sources. One key...
As I mentioned in the first article, the ServiceNow platform offers No Code/Low Code capabilities, allowing business users to automate their processes by quickly and securely creating scalable applications, ensuring the user experience demanded by us...
Urgent Innovation: Transforming the company dynamics for value creation It is clear that we are experiencing a new stage, a new economy. Currently, it is not a story of small defeating big; it's about the fast defeating the slow. Established c...
Six common themes are found among some of the most successful Citizen Development Programs. These elements have helped to ensure the success and longevity of these programs. We've broken these themes into two major buckets: Key Decision Areas and Fo...
Knowledge is less than TWO weeks away. I've gathered a list of sessions relating to Citizen Development from ServiceNow, partners, and customers to help you build your agenda. Navigation General | Governance / App Engine Management Center | Works...
Training the Citizen Developers Creating training and learning pathways for the citizen developers is crucial for the success of the Citizen Developer CoE program. Here are some best practices to take into consideration when developing a training ...
Understanding the Foundational Elements The following foundational elements have been successfully used by enterprises that have created Citizen Developer Centers of Excellence within their organizations: Adopting a low-code platform...
Vision and Plan Successful programs and organizations set out clear guiding visions to guide and direct the program to align with that future-centric vision. They are aspirational and are meant to be worked towards achieving. They also can leverage...
Identify appropriate use cases Not every use case is appropriate for citizen developers or for the ServiceNow platform. Evaluating each use case ensures that the app will be successful and that your citizen developers will get value out of what ...
Recruit the right people When starting a Citizen Development program, it's critical to select the right people for your program. While this selection will be important for the entire duration of your program, it's especially important when first...
Define the Application Lifecycle Custom applications created by the citizen developers require management and support after they have been deployed. Applications generally have a finite lifecycle that begins with an idea and then to the...
Automating the Development Process It’s important to introduce automation into the development process for two primary reasons. One, it reduces the burden placed on the core team by automating manual tasks. Two, it helps shield citizen developer...
