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John Vincent
ServiceNow Employee
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02-25-2026
02:37 PM
You can turn off the new editor in Knowledge Center while still using other KC features by setting the "sn_km_center.glide.knowman.ece.enable" system property to false. This will show the legacy editor in KC when creating new articles. The legacy editor is not compatible with a couple of new KC features so the Article Optimization side panel and the open prompt AI context menu will not be shown while the legacy editor is in use. You can then set the sys prop back to true in the future once you are ready to start using it. Please keep in mind that changing the sys prop will affect all users on the instance.