Hi, @John Vincent 

Thank you for your reply.

What I wanted to clarify is whether the OOTB AO can scan the fields such as Question & Answer on FAQ template or we have to customize the AO logic so that it can scan the fields.

I understand that the Question & Answer is not on kb_knowledge table but on kb_faq_template table. So, if the OOTB AO only scan fields on kb_knowledge table, we have to customize it logic, right?