Hello @rob_martoncik @John Vincent !

 

Thanks for the extensive updates in this article. We are trying to implement the new Knowledge Center at our customer, and one of the (many) questions we got is regarding the NowAssist capabilities for content generation. OOTB there is the possibility to activate some skills and get the option "Write about INC0001000". Our customer would like to have the possibility to 1. adjust the prompts being used to write a knowledge article, 2. write knowledge articles for other sources than just incidents/cases, and 3. have the possibility to create translated versions of the article after generation of the initial article in English.

 

What possibilities are there regarding the use of the NowAssist Skill Kit to executes above wishes, or is this not possible yet? Are we required to build an entire custom skill to get this to work?

 

I'd love to hear about the options.

 

Kind regards,

William