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by Ryan Hipsher

How to Create Effective ServiceNow Knowledge Base Articles

Garbage in equals garbage out. Love or hate the saying, it rings true, especially when it comes to your Knowledge Base articles. As a Lead Analyst in Quality Management at Crossfuze, I’ve invested a lot of time and effort to improving our Knowledge Strategy and developing best practices for creating a Knowledge Base. Below are five things you should implement into your Knowledge Strategy right away that will turn you into a Knowledge superhero at your company.