Hi Tommy,

I just noticed your comments on the Idea Portal for possibility to flag an article directly from an incident (which I have upvoted).

The "Flag it" part of UFFA works well for us from the Customer Portal, but due to not being able to flag related articles directly from incidents, it's not great for the Service Desk / IT department. It's a break in our flow to have to go and search up the article elsewhere in order to flag it, particularly as some articles are internal and not accessible from our Customer Portal.

Is there a particular workaround you have seem customers use while this feature is not available in ServiceNow? Or particular customisation you have seen implemented to make flagging an article seamless?

Thank you,

Janelle