Display additional fields in Service Operations Workspace Incident Overview tab

Ankur Bawiskar
Tera Patron

on ‎01-07-2025 05:27 AM

Sometimes there is a requirement to add/remove fields in the Overview tab for incident in Service Operations Workspace.

You can configure the incident form view where view name "SOW-Incident-Overview" and section is Summary

Whatever fields you configure there will show up.

Ensure you are in correct scope while editing.

 

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Output:

AnkurBawiskar_1-1736256426642.gif

 

 

Comments
monishasp
Tera Contributor
‎02-18-2025 07:23 AM

Hi Ankur ,

 

I hope you're doing well.

I would like to add the "Assigned to your groups" option under the incident section in the Service Operation Workspace. This option is currently available in the Major Incident Management section, but I need it to be available in the incident section as well. Could you please assist with this?

 

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