@Charlotte Pakes - Hi, so to follow up, what I heard (and what you may have also heard through the Case) is that you need to create the intent in our legacy NLU Studio. This was replaced by NLU Workbench in Vancouver, hence why it "wasn't available". You can still access the NLU Studio via https://<your-instance>.service-now.com/now/nav/ui/classic/params/target/%24nlu-studio.do. Hope that works!