(120444) User record doesn't exist. Please contact system administrator.

[VaranAwesomenow]

I get this error while opening saba cloud from partner portal

(120444) User record doesn't exist. Please contact system administrator.

[georgimavrodiev]

Hello,



Couple of months ago, I encountered the same situation while trying to log into Saba Cloud via my SNOW account.
I raised a support case via the Partner Portal. In the description, I explained the issue and also attached a screenshot of the error message.
Couple of days later, the assigned support engineer resolved the problem.

Thus, I would advise you to do the same and open a record in the Portal.


Best Regards,
Georgi Mavrodiev

IT Consultant
Do IT Wise Bulgaria

You may visit us in our Web Site: www.doitwise.com

[Ct111]

Hi  avaranasi,

You have to raise an incident to Partner Portal for this 

Follow the below link for the same.

https://partnerportal.service-now.com/portalapp/Support.do

Mark my ANSWER as CORRECT and HELPFUL if it served your purpose.

[VaranAwesomenow · Accepted solution]

I have raised an incident in partner portal while raising in community. they have taken care of this.