Forum Posts
Certified System Administrator (CSA) certification is not showing up under my achievements
I have successfully achieved the Certified System Administrator (CSA) certification, but it is not showing up under my achievements in ServiceNow Learning. Please assist in updating my profile accordingly.Description: I have successfully achieved th...
Merge my old learning servicenow account into my company's
Hi all, I'm trying to merge my old learning servicenow account into my current company's. But it was not possible since I have to assign the "Primary Partner Contact" role to an alternate user. Does anyone know how to do that? is it easier to create ...
Resolved! Assessment Simulator Task 3 - Create and Comment on a Record
Task Instructions:Assume that Adela Cervantsz reached out via a phone call describing intermittent email access for her group.Create and submit a new incident to assign this trouble ticket to the Software group. Then post a Customer visible comment t...
Next Experience, Navigation, and Access ​Task
Hi community,I just started today my Now Learning path and on the first Simulated Task, I have an issue.I started the instance and was using as admin, but once I got to the Next Experience, Navigation, and Access ​Task, I follow the steps, impersonat...
Problem in CAD voucher
i Get CAD Voucher but when i claim it ask me pay the money
Whats the best place to start
looking for the best place to start for the Certified System Administrator
Resolved! Lab 1.0 Configure OT Incident Management with Guided Setup [Xanadu]
Greetings,I am a new learner for the ServiceNow platform, learning about the SN OT product suite. I am taking the OT Incident Management training and have completed the lecture portion. I have the Instance up and running. This specific lab didn't hav...
Why are Pre-Quebec Questions on Current Exams
Yesterday, I took the CIS-ITSM exam for the first time. A lot of the questions were a lot more technical and specific than I was expecting, but what really got my goat was one question that stook out to me like a sore thumb. It asked me what the beh...
Will the CAD exam structure change significantly with the Yokohama release on July 22, 2025?
Hi everyone,I’m preparing for the Certified Application Developer (CAD) exam and I’ve been studying using practice questions and materials based on the Xanadu release (June 2025).I saw that the Yokohama release exam update is scheduled for July 23, 2...
SAM Discovery Maps
Hello all! I have got a question about the Discovery Maps in Software Asset Management.The Discovery Maps are used to map (connect) the Software Discovery Models to the Software Models. Upon import of a Software Entitlement, if the PPN for the the gi...
Resolved! Rise UP
I would like to ask how was everyone experience with Rise Up Program and also was it very helpful in finding a job with or at any of the partners of ServiceNow.
Resolved! Forms task in Simulator - Welcome to ServiceNow (Course) Forms Task (Content)
Welcome to ServiceNow (Course) Forms Task (Content) I've tried completing the task to create an incident as the Platform User and as System Admin. The instructions do not provide a caller name, which is required field. It seems as though the valida...
Resolved! Succeed in Your First Take on Becoming a ServiceNow Certified System Administrator (CSA)
In this article, I have created eight steps on how to succeed in passing the ServiceNow Certified System Administrator. Becoming a ServiceNow Certified System Administrator (CSA) is a valuable credential for anyone looking to validate their knowledge...
