asked to transfer my certificate to the companies email id

[mohammedafi]

I have a query regarding ServiceNow Certification. Recently, I cleared the CSA exam and received my certificate. However, my company has asked me to transfer the certificate to the company email. I would like to know if I can transfer my certificate back to my personal email when I leave the company.

If we can transfer back the certificate to the personal email.

Can anyone tell me the steps to do it.

[Viraj Hudlikar]

Hello @mohammedafi 

Did you check this https://learning.servicenow.com/lxp/en/account-employee-training-and-learning-credit-management/chan...

If my response has helped you hit helpful button and if your concern is solved do mark my response as correct.

Thanks & Regards
Viraj Hudlikar.

[Dr Atul G- LNG]

Hi @mohammedafi 

Recently i did the same, and it took 5 mins [ These steps are shared by Now Learning support team]

Below are the steps for merging your accounts:

First, clear your browser cache in Google Chrome and restart.
2. After that, log in to your new Now Learning account using your credentials via this link: https://nowlearning.servicenow.com/.

3. Click on the profile icon (typically showing your initials) in the top-right corner of the Now Learning page and select Update My Profile.

4. Scroll down to the "Identity" section and click on either the Update ID or Merge Old ID link.
If you've created a new ServiceNow ID, click Merge Old ID.
If you have not created a new ServiceNow ID, click Update ID.
5. Carefully review the considerations provided.
(If you're ready to proceed, click Yes to submit the merge request, or click No if you'd prefer to continue later.)
6. Enter your alternate ServiceNow ID in the provided field and follow the on-screen verification instructions.
(Note: If you're unable to access your email, click the Show other verification options link.)

7. Click Verify. You should then see the "Email Verified" page.

8. Review, confirm and authorize the merge request details.

9. Finally, click Submit to complete the process. Your merge request has now submitted.
Please note:
Save your request ID for any support or troubleshooting you may need during the process.
The Merge Old ID process may take up to 48 hours to complete, while the Update ID process takes about 4 hours.
Once the process is finalized, you'll receive a confirmation email.

KB Article:
https://nowlearning.servicenow.com/lxp/en/account-employee-training-and-learning-credit-management/c...
https://nowlearning.servicenow.com/lxp/en/account-employee-training-and-learning-credit-management/c...