Getting Started | Locating Resources

Getting Started | Navigating HI

Getting Started | Tables, Records, and Fields

Getting Started | Applications on the ServiceNow Platform

Getting Started | Platform Architecture

User Experience | How to Use the Knowledge Base

User Experience | How to Report an Issue

User Experience | How to Request Something

User Experience | Quick Tour of the ServiceNow Platform

User Experience | What is ServiceNow and How Can It Help Me Do My Job?

User Interface - Overview

ServiceNow Developer Training | Server Side Scripting | Part 3

ServiceNow Developer Training | Client Side Scripting | Part 2

ServiceNow Developer Training | Preparation for Scripting | Part 1

Exciting new Training and Certification developments heading your way!

We’ve got some exciting Training and Certification developments headed your way. These new offerings deliver additional training options no matter where you are in your ServiceNow journey—and are desi...

Beware the exam preps

So a person I tutor on-and-off in ServiceNow approached me the other day wanting to go over questions she got wrong on a few of the exam prep sites. Those who've known me long enough understand my opi...

ServiceNow Certification Program Overview - Update July 2018

Updated July 2018. We have had some recent changes to our certification program. Previous post and information is now outdated. Please refer to the attached FAQ.

Determining ServiceNow Certification Legitimacy

Recently I was surprised and saddened to see a thread asking how to validate someone's certification. Its sad because the cert is such a poor litmus test of capability. Here I present questions to pro...

ServiceNow Technical Training content updated to Geneva

I am happy to announce that our existing ServiceNow technical training content has been updated to reflect our Geneva release. You can always find our list of offerings on our corporate website by cli...

Need help promoting our Certified Application Developer program!

At Knowledge15 last year, we had 400 people register for our inaugural release of our ServiceNow Certified Application Developer (CAD) exam. We are gearing up for another 400 slots at this year's K16 ...