User Interface | Getting Started with the Application Navigator

User Interface | Overview

Getting Started | Locating Resources

Getting Started | Navigating HI

Getting Started | Tables, Records, and Fields

Getting Started | Applications on the ServiceNow Platform

Getting Started | Platform Architecture

User Experience | How to Use the Knowledge Base

User Experience | How to Report an Issue

User Experience | How to Request Something

User Experience | Quick Tour of the ServiceNow Platform

User Experience | What is ServiceNow and How Can It Help Me Do My Job?

User Interface - Overview

ServiceNow Developer Training | Server Side Scripting | Part 3

ServiceNow Developer Training | Client Side Scripting | Part 2

ServiceNow Developer Training | Preparation for Scripting | Part 1

Exciting new Training and Certification developments heading your way!

We’ve got some exciting Training and Certification developments headed your way. These new offerings deliver additional training options no matter where you are in your ServiceNow journey—and are desi...

Beware the exam preps

So a person I tutor on-and-off in ServiceNow approached me the other day wanting to go over questions she got wrong on a few of the exam prep sites. Those who've known me long enough understand my opi...

ServiceNow Certification Program Overview - Update July 2018

Updated July 2018. We have had some recent changes to our certification program. Previous post and information is now outdated. Please refer to the attached FAQ.

Determining ServiceNow Certification Legitimacy

Recently I was surprised and saddened to see a thread asking how to validate someone's certification. Its sad because the cert is such a poor litmus test of capability. Here I present questions to pro...