Business Rules

[Phani Pasupulet]

when an incident is created, then a record should be created in a
problem table and any update in incident record should be updated in
the record created in problem table.(Using Business Rules)

I can able to create a problem when incident was created 
but I want the info about how to update the fields of problem record ,if the incident was updated after its creation.
How to map all updated fields

[Riya Verma]

HI There,
Please refer below script which can be used in Script include.

(function executeRule(current, previous) {
    // Check if this is an update and not a new incident
    if (current && previous && current.sys_id === previous.sys_id) {
        var problemGR = new GlideRecord('problem');
        
        // Query the problem record associated with the current incident
        problemGR.addQuery('incident', current.sys_id);
        problemGR.query();
        
        // Check if there is an associated problem record
        if (problemGR.next()) {
            // Update the problem record with the changes from the incident
            if (current.short_description != previous.short_description) {
                problemGR.short_description = current.short_description;
            }
            
            if (current.description != previous.description) {
                problemGR.description = current.description;
            }
            
            // Add more fields to update as needed
            
            // Update the problem record
            problemGR.update();
        }
    }
})(current, previous);

[Phani Pasupulet]

Query the problem record associated with the current incident
problemGR.addQuery('incident', current.sys_id);
problemGR.query();

I didnt under stand the above 


how can we identify the problem record that belongs to this incident record
is there any inter linking field
can you please explain in detail

[Phani Pasupulet]

What is the relation between that incident and problem to query