CAD - App Error During Exam Submission – Unable to Log In After Crash

[Nguyen Van Au]

Hello, I encountered an issue during my exam.

I was checking in my submission when an error occurred.
After I clicked OK, the app closed.
When I tried to log in again, it was unsuccessful.

Please help me.

[Tanushree Maiti · Accepted solution]

Hi @Nguyen Van Au 

If you've experienced the technical issue during your Certified Application Developer (CAD) exam submission, you should immediately log a case .

1. Go to the Now Learning (ServiceNow University) Portal: Navigate to the "Help & Support" or "Cases" section.
2. Raise a Ticket: Create a case for the technical issue you faced during your proctored exam.

[Nguyen Van Au]

Thanks for your help, I have raise ticket with this issue.

[Dr Atul G- LNG]

Hi @Nguyen Van Au 

Did you speak to Pearson staff or better log a now learning case. please make sure you are using your access code only.

[Nguyen Van Au]

It only reached the environment check stage. Right as I started the exam, I got a JavaScript error and the app closed after I clicked "OK."
When I tried to log in again, I received error messages ("Access code is invalid" and "The check-in window for this exam is now closed").
I have already raised a ticket about this issue.