Can't merge my company profile with my personal profile

[nancyschill]

for some reason I cannot merge my profiles. I have already left the company and am now trying to merge my company profile with my personal profile. Is there an email I can send to have someone merge the 2. I can provide details to that support person.

[Dr Atul G- LNG]

Hi @nancyschill 

I did the same last week and here is Now Leanring team inputs

Below are the steps for merging your accounts:

First, clear your browser cache in Google Chrome and restart.
2. After that, log in to your new Now Learning account using your credentials via this link: https://nowlearning.servicenow.com/.

3.Click on the profile icon (typically showing your initials) in the top-right corner of the Now Learning page and select Update My Profile.

4.Scroll down to the "Identity" section and click on either the Update ID or Merge Old ID link.
If you've created a new ServiceNow ID, click Merge Old ID.
If you have not created a new ServiceNow ID, click Update ID
5. Carefully review the considerations provided.
(If you're ready to proceed, click Yes to submit the merge request, or click No if you'd prefer to continue later)
6.Enter your alternate ServiceNow ID in the provided field and follow the on-screen verification instructions.
(Note: If you're unable to access your email, click the Show other verification options link.)

7.Click Verify. You should then see the "Email Verified" page.

8.Review, Confirm and authorize the merge request details.

9.Finally, click Submit to complete the process. Your merge request is now submitted.
Please note:
Save your request ID for any support or troubleshooting you may need during the process.
The Merge Old ID process may take up to 48 hours to complete, while the Update ID process takes about 4 hours.
Once the process is finalized, you'll receive a confirmation email.

KB Article:
https://nowlearning.servicenow.com/lxp/en/account-employee-training-and-learning-credit-management/c...
https://nowlearning.servicenow.com/lxp/en/account-employee-training-and-learning-credit-management/c...

if you still have issue,log a now learning case with your new id and team will help you.

[nancyschill]

the 2 solutions to connect my old company account is to connect (which is not possible) or to provide previous psw (which I don't have). so I'm stuck at this time. Trying to find the email for support. is it support@servicenow.com?  then I'll send them email to ask them for another way to verify or combine the two.

[Dr Atul G- LNG]

Hi @nancyschill 

You can log a now learning case and team will guide you. 

[nancyschill]

Thanks. everything worked until I entered the "add new email id", clicked next.

the only option I have is to verify or resend code.  I can't access this email since I no longer have access to the company email.  I don't get  the " Show other verification options link".