Certified Implementation Specialist - Event Mgmt/IT Service Mgmt,Certified System Administrator

shakirmd
Kilo Contributor

Hi Team,

 

We are currently exploring exam solutions for our candidates based in the Philippines (Makati).

 

Certified Implementation Specialist - Event Management
Certified Implementation Specialist - IT Service Management
Certified System Administrator

have few questions. 

 

  1. Exam Delivery & Proctoring Options: Could you let us know how the exams are conducted and what proctoring options are available? 
  • Is Onsite Proctored testing available in Philippines?
  • Do you offer Event Proctored sessions (e.g., scheduled group sessions)?
  • Is Online Proctored testing an option for remote participants?
  1. Payment Process: Please confirm accepted payment options, deadlines, and if there are any policies around refunds or rescheduling.
  2. Exam Retake Policy: in case someone doesn’t pass the exam on the first try-what is your retake policy?
  • Are there extra fees for retakes?
  • How many attempts are allowed?
  • Is there a waiting period between attempts?
  • If someone takes the exam remotely and experiences technical issues, such as internet problem or a power failure, after starting the exam, and  unable to complete it, what options are available to them.
  • looking forward to your response, so we can move forward with the next steps
1 REPLY 1

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @shakirmd 

 

  1. Exam Delivery & Proctoring Options: Could you let us know how the exams are conducted and what proctoring options are available?  -- Atul : https://webassessor.com/wa.do?page=login&branding=SERVICE_NOW

You need to create your account here. However, before that, when you're completing the CSA training, there is a step in the training to link your new learning account with Webassessor.

  • Is Onsite Proctored testing available in the Philippines? -- Atul: I assume yes, you can log in in the above link and search in your location
  • Do you offer Event Proctored sessions (e.g., scheduled group sessions)? --> Atul: I think No, individual need to book the exam 
  • Is Online Proctored testing an option for remote participants?  - yes, 100%. You need laptop and external webcam
  1. Payment Process: Please confirm accepted payment options, deadlines, and if there are any policies around refunds or rescheduling.  -  https://www.servicenow.com/services/training-and-certification/journey/#/
  2. Exam Retake Policy: in case someone doesn’t pass the exam on the first what is your retake policy? `yes you can go for retake each retake $100 and upto 4 retake allowed
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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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