how to change legal last name on Webassessor

SamerS
Giga Contributor

‎04-15-2025 05:00 AM

Hi ServiceNow Experts,

 

I want to change the legal last name of webassessor account, and i can not open a case on my account on learning.servicenow.com, can you anyone help me to do it as i've scheduled an exam and it has to be the same as in servicenow account to be to take the exam.

 

SamerS_2-1744718403071.png

 

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎04-15-2025 05:02 AM

Did you try updating or managing the profile? Is there any reason you're not able to access the learning case now?

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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SamerS
Giga Contributor
In response to Dr Atul G- LNG

‎04-15-2025 05:06 AM

Yes when i tried to change the legal last name in webassessor ; it's not editable and when i searach how can change it , it's directed me to contact the test sponsor 

so can you help me with that?

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to SamerS

‎04-15-2025 05:10 AM

Hi @SamerS 

Then you need to log a case with the Now Learning team. Did you get a chance to speak with Webassessor customer care or support chat?

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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SamerS
Giga Contributor
In response to Dr Atul G- LNG

‎04-15-2025 05:12 AM

Hello @Dr Atul G- LNG 

How can i log a case on now learning as i can not see the option for that as i mentioned above so please guide me and also, there's no chance to contact  speak with Webassessor customer care or support chat

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