Change management

[deekeej]

Hello,

can somebody please help me with answering this question?

Thank you in advance

Your customer wants to know why users with the problem_coordinator role can Communicate workarounds, and fixes; but users with problem_task_analyst cannot. How do you explain this?

• A. The technical resources working on the problem investigation are focused on the technical details, and may provide information that is not useful for the callers
• B. The problem coordinator is the only role with the ability to recall a message
• C. The problem coordinator is responsible for approving or rejecting the proposed message
• D. The message will be automatically displayed on the Portal

[Community Alums]

Hi @deekeej ,

It's pretty simple to answer this as it goes by the name of the role itself.

To understand this, you got to know the hierarchy which goes by Manager> Coordinator> Analyst.

So by this , it means the highest possible accesses would be with Manager , then Coordinator and finally the Analyst.

 The Analyst is somebody who has been assigned with a particular job   and they completes it, However the Coordinator has various jobs and not just confined with a single job to do.

[deekeej]

so if I understand correctly, c is the answer.
Thank you for your help.

[FernandoUrrutia]

To me...the technicals resources working on the problem, investigation are focused on the technical details, and may provide information that is not useful for the callers. problem_coordinator and problem_manager are roles with this capacity enable writen work notes on the incident asocieted opened...