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Booking an exam - times make no sense

The time slots to book an exam are very confusing. The slots start at 12:30AM then go to 5:30AM and then change to 6:00PM Can anyone shed any light on why they are like this? I want to book a 11:00AM exam if possible. I am located in the GMT time zon...

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RichGK1 by Mega Expert
  • 3172 Views
  • 6 replies
  • 1 helpfuls

Resolved! Resources to pass Delta Exam

Hello, Can anyone advice what resources to use to successfully pass the delta exam. Is there online resources that can guide me what i can expect in the exam? It will be my first time taking Delta exam. And also does all the ServiceNow cert requires ...

Sunny Gurung by Mega Contributor
  • 2588 Views
  • 4 replies
  • 5 helpfuls

Email Approval Links with an Image

Hello Gurus,I am looking to replace standard email link text ( e.g.: click here to approve RITM00033 ) with an image ( something like thumbs up for approve and thumbs down for reject ). I`ve modified the original mailto.approval email template so tha...

Resolved! I have an upcoming CSA exam this Saturday and I'm trying to prep for it. I already have the blueprint exam, but I wonder if these two links are still recommended to learn from?

I have this practice exam: https://www.classmarker.com/online-test/start/ And also this Quizlet from Deloitte Dill: https://quizlet.com/Deloitte_Dill Are they still recommended to learn from or are they outdated? Any other advice would also be apprec...

Maria21 by Kilo Contributor
  • 2494 Views
  • 4 replies
  • 11 helpfuls

Resolved! Decision tree use in knowledge Base

My organization has decieded to implement the use of a Decision tree in the knowledge base. Does anyone in the community have any experience implementing a decision tree in a ServiceNow knowledge base? Any experience using tools like RoboHelp? Any re...

welterp by Giga Contributor
  • 7355 Views
  • 5 replies
  • 0 helpfuls

Resolved! ITSM certification blue print

Dear all, I am actually studying the Self peace training of ITSM fundamental and have gone through the certification blue print document as well. In the blue print document of the certification, it is mention for example for INCIDENT the following co...

wakespirit by Kilo Guru
  • 2666 Views
  • 4 replies
  • 0 helpfuls

Resolved! SDLC Scrum Process Pack Plugin

Currently on Dublin and my development team is asking for me to enable the SDLC Scrum Process Pack Plugin and assign the scrum master role.   I'm not exactly sure how to accomplish and I am hoping someone will assist me.  thanks in advance.