CIS-Data Foundations exam got revoked

tarunraaviu · ‎04-06-2026

Hi Community,

I have taken the CIS-Data Foundations exam on Mar - 18 through web proctor Pearson Vue. My Exam got revoked due to suspicious activity (looking off screen) which not my intesion to cheat.

Later that i tried to register again for the same exam but it is not allowing me to register. I have raised a ticket to Help Center and its been two weeks no one replied.

I even tried to create a new ticket for the same but they replied that "Already a ticket has been raised on the same we are closing the ticket considering it as a duplicate.

I dont know what to do. And i have a deadline to meet the certification exam for my new job.

Can anyone help me on this.

Thank You

Jim Poisson · ‎04-07-2026

I've raised the issue with the certification leads to at least get you a response as to where they are in the process. I know getting details from the vendor can take some time, assuming they had to go that route.

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Kuldeep Verma1 · 2 weeks ago

Hey @tarunraaviu

Have you got any solution for it?. How much time they took to enable that re-take button in servicenow university.

SIDDHANTDIG · 2 weeks ago

Hi @Kuldeep Verma1,

We need to raise a ServiceNow help support case. After 3 days, they have provided a solution and the register button has now populated, allowing us to take a reattempt for the exam.

Best Regards, Siddhant

SIDDHANTDIG · 3 weeks ago

Hi Jim,

I have merged my Account with my Company Account and lost the DF Certification I thaught it was due to merging but later got mail from ServiceNow as, My Certification also revoked by ServiceNow, due to suspicious activity (looking off screen) which not my intesion to cheat. And I am not able to register for further Discovery and CIS -HAM Examination. I need your help in this matter. Case number - CS0617985

Best Regards,

Siddhant

Sriram28 · 2 weeks ago

Hello @Jim Poisson ,

I am also facing the similar situation right now. I have written exam at authorised centre, still I have received certificate invalidation without any specific reason mentioned.

I also raised a ticket to Help Center but no response from 2 weeks. Not sure what to do now.

Could you please help me on this.

Thanks in advance.

atish2 · ‎04-06-2026

Call Pearson VUE directly. Don't wait for ServiceNow. Call Pearson VUE’s customer service and ask for the Incident Report Number regarding your revoked session.