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CIS ISM exam revocation with false allegation

shuklam1
Tera Contributor

‎03-22-2026 10:13 PM

Hello Team,

 

I have scheduled my ServiceNow CIS ITSM exam on March 13th and even before the first question appeared, I got a message that I am using the mobile and my exam is revoked, I have cleared the Data Foundation just 2 weeks ago and very much aware of the rules and was not using any mobile during the exam but there was only a one way communication, I wrote an email to Pearson and their customer care is repeating the same thing instead if someone review the recordings. I have also opened a case with ServiceNow(CS0595948) with no update yet.

 

I need help to understand if there is any process by which we can escalate any false revocation and someone can review the recordings where it will be clear that I have not used any mobile.

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2 REPLIES 2

Dr Atul G- LNG
Tera Patron

‎03-23-2026 05:54 AM

No mate, only SN case which you already raised , so wait for team update.

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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shuklam1
Tera Contributor

‎03-23-2026 06:00 AM

Thank you Atul, just got a reply from them saying that I am eligible for a retake with no extra charges.

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