Assessment Simulator Task 2: Favorite a Filtered List

[sumansnow]

Hi Team

This is now becoming so annoying with this task, where this looks to be some kind of bug, which needs to addressed asap. Its been more than 2 days I have spent as per the SOP mentioned, but still not getting the desired result, it keep failing.

As per the below red highlighted line, looks this is something UI bug.

Kindly advise, what else needs to be done as I am not able to proceed further task until this gets solved.

[Dr Atul G- LNG]

Hi @sumansnow 

This is not a bug; it's expected behavior since the assignment group is empty, so there will be no value for this. Could you please share what you're trying to do exactly?

[sumansnow]

Hi Atul,

Thanks for reaching out, I am trying to cover the Assessment Simulator Task 2, 

1. Impersonate Platform User.

2. Personalize the list of Open (Service Desk>Incidents, not Self-Service) Incidents to show Priority as the 2nd column in the list. 

3. Build a Filter and run the list of Open incidents to show incidents for which the assigned to field is empty and the Assignment Group is Service Desk.

4. Use the List Editor to assign all incidents in the list to Platform User (7 incidents). 

5. Filter a new list of Open incidents for which the assigned to field is Platform User and the Assignment Group is Service Desk (10 incidents). 

6. Make the list a favorite and name it My Incidents. Select a color and icon of your choice.

In point 3 I am have tried different filters like assigned to field is empty and the Assignment Group is Service Desk. but still its not showing anything. 

   

Please advise what I am doing incorrect for point 3

[Dr Atul G- LNG]

Hi @sumansnow 

Sometimes, it's an issue with the instance data. I saw that you're doing everything correctly, but due to data unavailability, it's not showing up. It might work if you try again when the instance is less busy. If it still doesn't work, you can skip the task and move forward. You only need to complete 80% of the lab to get the voucher.

[JessicaLanR]

Hi Suman,

Thank you for providing the screenshot and context. I completely understand how frustrating it can be to follow the SOP step by step and still encounter the same issue after multiple attempts.

Given the red-highlighted line and your description, this does appear to be a potential UI-related bug. Since it has persisted for over two days despite your efforts, and is actively blocking your ability to proceed, I recommend escalating this through a formal incident or support request — ideally tagged as high priority due to the impact on task progression.

In the meantime, if you haven’t already, please try the following workarounds:

• Clear browser cache or try a different browser.

• Switch to Classic UI (if applicable) to verify if the issue is isolated to Next Experience.

• Check browser console logs (F12 > Console tab) for UI script or policy errors.

• Review any client scripts or UI policies attached to that form that could be interfering.

If none of these actions resolve the issue, I’d strongly suggest raising this with the ServiceNow support team, referencing the UI Page or Form in question, and attaching the console logs for faster triage.

Let us know how it goes — happy to support with triage steps if needed.