Clarification on Delta Exam Requirement for CSA Certification (Washington DC version)

[Rishabh_N]

Hi everyone,

Can someone please guide me? I’m quite confused about the new annual delta exam requirement.

If I take the CSA Certification for the Washington DC version, when will I need to take the delta exam? Additionally, when do I need to pay for the delta exam? I read in the ServiceNow knowledge article that the delta exam is now required annually. Could someone explain what this means in terms of timing and payment?

Here’s the link to the knowledge article I read:
Delta Exam Maintenance Cycle FAQ

I would appreciate any help to clear up my confusion.

Thanks in advance!

[SAI VENKATESH · Accepted solution]

Hi @Rishabh_N 

You can check the below Link: 

https://nowlearning.servicenow.com/lxp/en/credentials/completing-mainline-certification-delta-exam?i...

For your situation, Since you have written the CSA Exam in  the Washington version , you do need to take the Xanadu delta that's coming up later this year(probably starting from Jan 15 2025 through April 15 2025)

Thanks and regards

Sai Venkatesh

[Ravi Chandra_K · Accepted solution]

Hello @Rishabh_N 

You have to take the Delta exam on Xanadu version.

You have taken Washington DC for this year. You have to take Delta for Xanadu.

Please refer this screenshot which will clearly explain the scenario

https://nowlearning.servicenow.com/lxp/en/credentials/training-and-certification-release-dates?id=kb...

Please mark the answer as helpful and correct if helped. 

Kind Regards,

Ravi Chandra  

[Ravi Chandra_K · Accepted solution]

Hello @Rishabh_N 

You will have to pay for Delta exam is Xanadu

(You have to pay for maintenance and access deltas)

You need not to pay in Yokohama, then again You have to pay for maintenance in Zurich. It's alternative version, you have to pay, appear for Delta and renew the Certification.

Please mark the answer as helpful and correct if helped. 

Kind Regards,

Ravi Chandra

[Dr Atul G- LNG · Accepted solution]

Hi @Rishabh_N 

Deltas are free but you  / your company need to pay annual maintenance $200

[Ravi Chandra_K · Accepted solution]

You can refer the below article for detailed information on Deltas

https://www.servicenow.com/community/training-and-certifications/delta-exam-guide-xanadu-version/ta-....

Please mark the answer as helpful and correct if helped. 

Kind regards,

Ravi Chandra 

[Simon Hendery · Accepted solution]

Hi @Rishabh_N 

You don't actually pay to sit the delta exams. Rather, as @Dr Atul G- LNG has mentioned in a previous reply, you pay a $200 per year certification maintenance fee. That fee is not charged until a year after you pass your certification. So that means you will not have to pay anything to sit the Xanadu delta.

You mention you paid $70 to buy a CSA voucher? I hope that was through NASSCOM or some other legitimate programme, because otherwise it's either not valid or could see you banned by ServiceNow.

The only legitimate way to obtain a CSA is by completing the official ServiceNow course.

[Ravi Chandra_K · Accepted solution]

You can refer the below article for detailed information on Deltas

https://www.servicenow.com/community/training-and-certifications/delta-exam-guide-xanadu-version/ta-....

Please mark the answer as helpful and correct if helped. 

Kind regards,

Ravi Chandra 

[Rishabh_N]

Thank you @Ravi Chandra_K , @Simon Hendery , @Dr Atul G- LNG, @SAI VENKATESH  for your valuable guidance. Your insights have been very helpful, and I truly appreciate your support and time

[Ravi Chandra_K]

Hello @Rishabh_N 

from the Allen's Article:

Beginning January 15th, there is an annual maintenance fee of $200 (or $100 for ServiceNow partner organizations) due for individuals who have been certified with at least 1 mainline certification for one full year or longer. At the end of next year (2025) we'll repeat this process and the annual maintenance fee will become due again.

ServiceNow will email individuals who are be required to pay the maintenance fee and have previously mentioned verbiage such as this paragraph in the email:

"Our records indicate that you have been in our certification program for one year or longer and will need to pay the $200* annual certification maintenance program fee that will open on January 15, 2025. By staying up to date with ServiceNow’s latest product release, you are more likely to accelerate the new Now Platform functionality to drive automation and increase your return on investment. The yearly maintenance fee:

Ensures that you remain up to date with continued learning

Saves you time and money; you are not required to repeat training or pass the Mainline Certification Exam again

Opens access to the required delta exams to maintain your certification

So, the AMP is for individuals who have been certified with at least 1 mainline certification for one full year or longer.

So if you take the Exam in Dec 2024, You will have to pay the Maintanence fee in January 2026.

Please mark the answer as helpful and correct if helped. 

Kind Regards,

Ravi Chandra