Completed course quiz correctly - but only shows button to RETAKE

mcconnellsj · ‎10-03-2020

Hi - decided to get certified and had to take this short course - I answered the questions in the quiz correctly (all green ticks), but the button just says "Retake" - worried it will be block me after the 3rd attempt.

https://nowlearning.service-now.com/lxp?id=overview&sys_id=f13a1e8ddb6890503e73166e139619a7&type=cou...

How can i get it to recognize the correct answers and move on to the next step?

Hitoshi Ozawa · ‎10-04-2020

If all the green circles are complete and it's still not showing 100%, I think you'll need to raise a case.

I think NowLearning can do a better job displaying what it detects as not being finished.

EDIT: I've also wasted so much time trying to figure what I didn't complete.

View solution in original post

Hitoshi Ozawa · ‎10-03-2020

If still worried if NowLearning has marked the course as completed, go to "My Learning Plan" to get a list of courses completed.

Look for "Get Started with Now Create" to make sure it's mark as "Completed".

It's the same as quiz in other courses.Completed green circle to the left means I've completed the lesson.

"Previous" button appearing at the bottom right hand side and a notification the I've finished the course means I've finished the course.

Aishwarya Theva · ‎10-03-2020

Hello,

I believe the retake button is just incase if you wish to retake the test like if you answered anything wrong and after knowing it you like to take the test again.

Just like we have retake quiz in our learning plans. What I can see is you have finished the course.

Hope this helps!

If my answer helped you in any way, please then mark it as helpful.

Regards

Aishwarya Thevar

mcconnellsj · ‎10-03-2020

Yes, but it says I have not ...

Hitoshi Ozawa · ‎10-03-2020

worried it will be block me after the 3rd attempt.

BTW, quizzes in the lesson are not certification and can be taken any number of times. Believe me, I've retaken some courses and quizzes more than 3 times.

Also, finishing "Get Started with Now Create" won't give certification but just acknowledgement that I've finished taking the course.

There's 2 types of certifications - micro-certification and mainline certification. micro-certification can be taken from Now Learning and are free. Mainline certification are proctored exam and and not free and currently, most require taking a live non-free course.

To get a list of certification, check "Certification" on the left lower side of the main Now Learning page. Micro-certifications have orange background while mainline certifications have green.

mcconnellsj · ‎10-03-2020

Got all that ... I still need to do this silly quiz for my path ...