Completed course quiz correctly - but only shows button to RETAKE

[mcconnellsj]

Hi - decided to get certified and had to take this short course - I answered the questions in the quiz correctly (all green ticks), but the button just says "Retake" - worried it will be block me after the 3rd attempt.

https://nowlearning.service-now.com/lxp?id=overview&sys_id=f13a1e8ddb6890503e73166e139619a7&type=cou...

How can i get it to recognize the correct answers and move on to the next step?

[Hitoshi Ozawa]

From the screenshot, "2.2.1 Who Benefits from Now Create" and "2.3.1 How Now Create Works" are still incomplete.

This usually happens when I move to the next page while the video still have few seconds remaining. For example, "Who benefits from Now Create" is 1.51 minutes. If I move on to the next lesson after watching 1:50, the lesson is still marked uncomplete because there still extra 1 second remaining. Go back to these lessons and watch the video still the end.

It's probably these videos that's at fault and not the quiz.

I've experienced this problem too because the ending just show "servicenow" and I wanted to move on.

[mcconnellsj]

Ah - I had my hopes up there ... you are right, so I started the thing all over again and watched every video to the end, without skipping.  Now all videos shows a solid green circle, and completed the quiz (again!) but it still shows as 99% complete 😞 What is the mysterious 1%?

[Mark Roethof]

Just log a personal case on NowLearning. I'm sometimes also just experiencing issues on NowLearning (for example at this moment my Paris Partner Sales Specialization IT Service Management is completed, though not finished), where a ServiceNow employee just needs to step in.

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020 ServiceNow Community MVP
2020 ServiceNow Developer MVP

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[Hitoshi Ozawa]

Is "2.2.1 Who Benefits from Now Create?" a complete circle or missing a little bit at the bottom? Since it's now 99% complete, I think we're making progress.

Since there's only videos and a quiz at the end, I still think it's the video that's still missing a second or two.

Go back to the video and check the lower left hand side to make sure. If it's 1:50/1:51, it's going to be marked as incomplete.

[Hitoshi Ozawa]

To think about it, since it may be missing at the bottom, it may imply skipping something midway? It's less than 2 minutes. May be start the video from the top and take a coffee break for 2 minutes?