created cases for help but not getting any response

[priyankanikat]

created cases for help but not getting any response , since 8days waiting for reply 

Anyone can help me with this , how can i connect for help

[Ankur Bawiskar]

@priyankanikat 

if you are referring to cases raised from your personal account on now learning or developer portal then no one from community can help here

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Dr Atul G- LNG]

Hi @priyankanikat 

I’m not sure if some information regarding your certificate has been revoked or suspended. If that is the case, this KB article might be useful for you.

https://learning.servicenow.com/lxp/en/credentials/servicenow-security-invalidation-process?id=kb_ar...

[Tanushree Maiti]

Hi @priyankanikat 

What is your concern?

Have you raised the case from Servicenow University?

If it is servicenow university Help link-> follow up the case -> they generally try to close the case within 2-3 days.

Note: If you ask about your PDI - then be informed , there is no support available for PDI.

If it is your certification relation, login the Servicenow Univerity /check your mail (of your registered id) and check the status.