CSA Exam Voucher Issue - Need Assistance

[abhijeet_dudhal]

I  completed the ServiceNow Fundamental On-Demand course in October 2022, and as a result, I received a CSA exam voucher with an expiry date of 30th October 2023.  However, when I attempted to claim the voucher, I was prompted to pay $300 USD.

I wanted to seek assistance from the ServiceNow community to understand if this is the correct process and if there may be any steps I'm missing to redeem the voucher without the additional payment. I believe there might be some confusion or a technical issue with my account.

I would appreciate any guidance or insights from those who have faced a similar situation or from ServiceNow representatives who can shed light on this matter. My goal is to ensure that I can take the CSA exam as intended with the voucher that was provided to me as a result of completing the course.

Thank you in advance for your assistance and support. I look forward to hearing from the community and resolving this matter promptly.

[Asal Moezi]

Hi,

That is normal. You need to buy the voucher in order to be able to use it to register for the exam.

By the way, for this type of questions you can create a new Case to get ServiceNow support, directly on NowLearning - Help Center.

Regards,

Asal

[Siva Jyothi M]

Hi @abhijeet_dudhal,

You can create a case in your now learning account for this issue, the team will  take it up and resolve it.

Mark this answer as correct and helpful if it solves your issue.

Regards,

Siva Jyothi M.

[Nivedita Patil]

Hi @abhijeet_dudhal ,

Mark my answer as accepted solution if issue resolved.

Thanks,

Nivedita Patil.

[Hashmi]

Hello @abhijeet_dudhal, I have a similar query. so you mean to say that doing the ServiceNow Fundamental On-Demand course and after paying the fee for the same, you don't have to pay for Certification exam? 

please do let me know. Thanks

[abhijeet_dudhal]

If you had completed the entire course, including simulator activities, before October 30, 2022, you will receive a free exam voucher. If you encounter any difficulties in using or redeeming it, they will generate a new voucher for you. However, if you completed some tasks from the course after October 30, 2022, you will have to pay for the exam