CSA Questions

[pwpriyadars]

Q1) A department uses SLA data extensively to run reports. they keep asking for help with
building reports off of the same set of tables. they seem to be conducted by dot walking. What
could you do to make it easier for them to build their reports?
a) System table flow house their reporting data
b) write knowledge articles explaining how to do dot walking
c) create a data source for them and show them how to use it
d) send a team member to a reporting class knock out any untrained users
e) show them how to export to excel format

Q2)A new service desk employee in Latin America Complaints that the create dates and time
are incorrect on their incident list. what would you suggest to fix this issue?
a) use the system properties to correct the instance time zone
b) have them correct the time zone on their computer
c) recommend they use Chrome instead of explorer
d) Have them use the gear icon to set the employees time zone
e) have them clear their cache

Q3)Certain tables have a prefix like HR_. which kind of tables has a name that starts with a custom prefix?
a) excluded table
b) scoped application table
c) system table
d) explanation table
e) Xray search table

[J Siva]

Hi @pwpriyadars 

Q1) Option c. create a data source for them and show them how to use it

Q2) Option a. use the system properties to correct the instance time zone

Q3) Option b) Scoped application table 

https://www.servicenow.com/community/now-platform-forum/which-kind-of-table-has-a-name-that-starts-w...

Regards,

Siva

[Dr Atul G- LNG]

Hi @pwpriyadars 

Q1) A department uses SLA data extensively to run reports. they keep asking for help with
building reports off of the same set of tables. they seem to be conducted by dot walking. What
could you do to make it easier for them to build their reports?

c) create a data source for them and show them how to use it

Q2)A new service desk employee in Latin America Complaints that the create dates and time
are incorrect on their incident list. what would you suggest to fix this issue?
a) use the system properties to correct the instance time zone

Q3)Certain tables have a prefix like HR_. which kind of tables has a name that starts with a custom prefix?

b) scoped application table

[Sandeep Rajput]

@pwpriyadars 

Q1) A department uses SLA data extensively to run reports. they keep asking for help with
building reports off of the same set of tables. they seem to be conducted by dot walking. What
could you do to make it easier for them to build their reports?
a) System table flow house their reporting data
b) write knowledge articles explaining how to do dot walking
c) create a data source for them and show them how to use it
d) send a team member to a reporting class knock out any untrained users
e) show them how to export to excel format

Q2)A new service desk employee in Latin America Complaints that the create dates and time
are incorrect on their incident list. what would you suggest to fix this issue?
a) use the system properties to correct the instance time zone
b) have them correct the time zone on their computer
c) recommend they use Chrome instead of explorer
d) Have them use the gear icon to set the employees time zone
e) have them clear their cache

Q3)Certain tables have a prefix like HR_. which kind of tables has a name that starts with a custom prefix?
a) excluded table
b) scoped application table
c) system table
d) explanation table
e) Xray search table

[Sandeep Rajput]

@Dr Atul G- LNG @J Siva In this case instance timezone shouldn't be changed for a specific user. Here the timezone column for a specific user needs to be updated so that it doesn't have an impact on all the users.