CSA Questions

[pwpriyadars]

Q1) A department uses SLA data extensively to run reports. they keep asking for help with
building reports off of the same set of tables. they seem to be conducted by dot walking. What
could you do to make it easier for them to build their reports?
a) System table flow house their reporting data
b) write knowledge articles explaining how to do dot walking
c) create a data source for them and show them how to use it
d) send a team member to a reporting class knock out any untrained users
e) show them how to export to excel format

Q2)A new service desk employee in Latin America Complaints that the create dates and time
are incorrect on their incident list. what would you suggest to fix this issue?
a) use the system properties to correct the instance time zone
b) have them correct the time zone on their computer
c) recommend they use Chrome instead of explorer
d) Have them use the gear icon to set the employees time zone
e) have them clear their cache

Q3)Certain tables have a prefix like HR_. which kind of tables has a name that starts with a custom prefix?
a) excluded table
b) scoped application table
c) system table
d) explanation table
e) Xray search table

[J Siva]

Hi @Sandeep Rajput 

Yeah understood..but it's unclear whether it's related to classic ui or next exp ui.

If it's a classic ui, then they can use the settings option to set their timezone. But if it's next exp ui, then they don't have any gear icon right?? I believe it's outdated question. So the correct option would be d) Have them use the gear icon to set the employees time zone

Thanks for pointing out.

[Sandeep Rajput]

@J Siva As an administrator, we always have an option to set the timezone for a user record. I understand that the question is obsolete and slightly misleading but changing the timezone of the instance can't be quoted as a solution. 

[Dr Atul G- LNG]

Hi @Sandeep Rajput 

Thanks for correcting me. Seems like I misread it. Also, if we change the property, it will impact things globally, which isn't the case here. It's being used from a specific region, and the user just needs to update their side to align with their preference using that option.

 Have them use the gear icon to set the employees time zone