CSA to Business Process Analyst

Community Alums
Not applicable

‎01-30-2024 01:44 PM

Hello,

I am looking for guidance on how to transition from a System Admin to a Business Process Analyst role.

I have the following certs: CSA, CIS-SAM (working on CIS-ITSM).

 

My previous experience has been in a system admin role. It was a large organization and there was a separate development team for each module. System Admin skills in practice are intermediate at this time due to the siloed work structure at the previous employer.

 

However, I have noticed that as I have been interviewing, I am more interested in discussing the major issues that the company is experiencing and working toward a solution. But, I do not have any formal experience (title). As a system admin, when troubleshooting issues with the customer, I have worked through issues and helped to present the issue to the dev team (informally). When discussing with the recruiter/interviewer, they often say that my resume and skillset is geared towards an admin role. 

 

I have completed the Associate Business Process Journey at this time.

 

How do make the transition from a sysadmin to a Business Process Analyst role? (coursework, etc)

 

Any thoughts would be greatly appreciated. (Resume can be provided if needed)

0 Helpfuls
  • 1,064 Views
1 REPLY 1

Simon Hendery
Mega Patron
Mega Patron

‎02-06-2024 10:25 AM

Hi @Community Alums 

 

Have you seen the new Udemy courses that were recently added to the Associate Business Process Analyst career journey?

https://nowlearning.servicenow.com/lxp/en/pages/journey-overview?id=journey_overview&journey_id=9c60d3ce1b9e6dd013f9a6c1b24bcbe4

 

They include a 13-hour course called 'The Complete Business Analysis Fundamentals Course'. I haven't taken it, but I'm sure it would be ideal training in your situation.

 

You need to pay $200, which gives you a year's access to all the ServiceNow Udemy courses - good value, I believe, because there are plenty of others you would get value from:

https://www.servicenow.com/community/riseup-with-servicenow-blogs/udemy-power-skills-courses-available-on-now-learning/ba-p/2789697

 

Best of luck with your career pivot!

0 Helpfuls