CSA Voucher Eligibility Badge Earned, But Unable to Claim Free Voucher

SuhashV · 3 weeks ago

Hi Team,

I’ve successfully completed all the prerequisites and have earned the Eligibility for CSA Voucher badge on the Now Learning platform.

However, I haven’t received any email with the voucher details yet. When I go to the voucher details page via the badge, I do see the “Claim” option — but when I click on it, it asks me to pay for the voucher instead of providing it for free.

Could someone please help me understand:

Why I haven’t received the voucher email?
Why it is asking for payment even though I’ve earned the eligibility badge?

I’ve double-checked my learning history, and everything required has been completed. Any assistance or guidance on how to claim the free voucher would be greatly appreciated.

Thanks in advance!

Best regards,
Suhash

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Dr Atul G- LNG · 3 weeks ago

Hi @SuhashV

Note on CSA Exam Costs:

Only the training is free — the exam voucher is not included.
To claim the voucher, you will need to pay the exam fee.

However, if you're working with a ServiceNow partner company, you may be eligible to receive the voucher free of cost.
Otherwise, you’ll need to pay the full amount plus applicable taxes.

https://www.linkedin.com/posts/dratulgrover_india-csa-discounted-activity-7363800698674634752-i213?u...

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Nikhil Bajaj9 · 3 weeks ago

Hi @SuhashV ,

Training is free but not voucher so you need to pay to claim voucher.

Please appreciate my efforts, help and support extended to you by clicking on – “Accept as Solution”; button under my answer. It will motivate me to help others as well.
Regards,
Nikhil Bajaj

ServiceNow Rising Star-2025

Bhuvan · 3 weeks ago

@SuhashV

If you are employed with ServiceNow Partner Organization and you have access to Partner Portal, you can access all learning on-demand courses for free and you will also get CSA, CAD and all CIS-Exams vouchers for free. You can also attempt Micro-Certifications for free from ServiceNow University

https://learning.servicenow.com/now/lxp/home

Go to ServiceNow University and search for learning path, for example below is for CSA

https://learning.servicenow.com/lxp/en/pages/now-learning-get-certified?id=amap_detail&summary_id=62...

On completion of on-demand course, you will get a voucher to registered email ID and also can be accessed from below link

https://learning.servicenow.com/now/lxp/view-all/vouchers/vouchers

You can redeem the voucher and book the exam with Webassessor and in future with Pearson VUE [ServiceNow is changing exam provider from Webassessor to Pearson VUE from Nov 18, 2025]

Transitioning from Webassessor to Pearson VUE FAQ - ServiceNow University

For Non-Partners, you can complete on-demand courses for free from ServiceNow University but would need to redeem voucher via credit card payment along with taxes. Cost details are available from below knowledge article

https://learning.servicenow.com/lxp/en/credentials/cost-of-taking-the-certification-exams?id=kb_arti...

As per community guidelines, you can accept more than one answer as accepted solution. If my response helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan