Decision tree use in knowledge Base

[welterp]

My organization has decieded to implement the use of a Decision tree in the knowledge base. Does anyone in the community have any experience implementing a decision tree in a ServiceNow knowledge base? Any experience using tools like RoboHelp? Any reccomendations for using other applications that use "decision tree" type templates?

[x191034 · Accepted solution]

With the Madrid release ServiceNow has come up with a decision tree feature. Please see below link:

https://developer.servicenow.com/blog.do?p=/post/decisiontrees/

Please do mark this as helpful and Answered if it answers your question.

Regards,

Sachin